{"id":55095,"date":"2001-12-21T00:00:00","date_gmt":"2001-12-20T18:30:00","guid":{"rendered":"https:\/\/www.legalindia.com\/judgments\/arnab-kr-sarkar-vs-ms-seema-travels-on-21-december-2001"},"modified":"2018-07-04T03:54:17","modified_gmt":"2018-07-03T22:24:17","slug":"arnab-kr-sarkar-vs-ms-seema-travels-on-21-december-2001","status":"publish","type":"post","link":"https:\/\/www.legalindia.com\/judgments\/arnab-kr-sarkar-vs-ms-seema-travels-on-21-december-2001","title":{"rendered":"Arnab Kr. Sarkar vs M\/S. Seema Travels on 21 December, 2001"},"content":{"rendered":"
National Consumer Disputes Redressal<\/div>\n
Arnab Kr. Sarkar vs M\/S. Seema Travels on 21 December, 2001<\/div>\n
  \n\n \n\n \n\n \n\n \n\n \n\n NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION\n\n\n\n\n\n\n\n\n\n \n\n\n\n \n\n\n\n\n\n \n\n\u00a0 \n\n\n\n \n\nNATIONAL CONSUMER DISPUTES\n\nREDRESSAL COMMISSION \n\n\n\n \n\nNEW DELHI \n\n\n\n \n\n\u00a0 \n\n\n\n \n\n REVISION PETITION\n\nNO. 2130 OF 2000  \n\n\n\n \n\n(From the order dated 25.9.2000 in SC Case No.603\/A\/98 \n\n\n\n \n\nof the State Commission,\n\nWest Bengal) \n\n\n\n \n\n\u00a0 \n\n\n\n \n\nArnab\n\nKr. Sarkar    Petitioner \n\n\n\n \n\n Vs. \n\n\n\n \n\nM\/s.\n\nSeema Travels     Respondent \n\n\n\n \n\n\u00a0 \n\n\n\n \n\nBEFORE: \n\n\n\n \n\n\u00a0 \n\n\n\n \n\n HONBLE MR. JUSTICE D.P. WADHWA, \n\n\n\n \n\n PRESIDENT \n\n\n\n \n\n HONBLE MR. JUSTICE J.K. MEHRA,\n\nMEMBER. \n\n\n\n \n\n MRS. RAJYALAKSHMI RAO, MEMBER. \n\n\n\n \n\n\u00a0 \n\n\n\n \n\n\u00a0 \n\n\n\n \n\nTour\n\noperator- deficiency in service - holiday maker is entitled to damages.\n\n\n\n \n\n\u00a0 \n\n\n\n \n\nFor the petitioner :  In\n\nPerson\n\n\n\n \n\nFor the respondent : NEMO\n\n\n\n \n\n\u00a0 \n\n\n\n \n\n ORDER \n<\/pre>\n
 \u00a0 <\/p>\n
 Dated the 21th December, 2001 <\/p>\n
 PER JUSTICE D.P. WADHWA,<\/p>\n
(PRESIDENT).\n<\/p>\n
 Petitioner<\/p>\n
was the complainant before the<\/p>\n
District Forum. He and 14 others<\/p>\n
engaged services of the respondent, a tour operator to visit to<\/p>\n
Kulu, Manali, and Delhi during<\/p>\n
Puja holidays. All the necessary payments<\/p>\n
for the services to be provided by the<\/p>\n
respondent were made. Complaining<\/p>\n
deficiency in service petitioner filed a complaint before the District forum<\/p>\n
for himself and on behalf of 14<\/p>\n
others. District Forum held that<\/p>\n
complaint could be maintainable only in respect of the petitioner himself and not<\/p>\n
for others as it was not a representative suit. Holding there was deficiency in service District Forum awarded a<\/p>\n
sum of Rs.5,000\/- as compensation to<\/p>\n
the petitioner.\n<\/p>\n
 On appeal filed by the respondent before the<\/p>\n
State Commission compensation was reduced to Rs.500\/-. Now it is the petitioner who is aggrieved<\/p>\n
and has filed this petition. District<\/p>\n
Forum on the basis of the record held that respondent did not provide proper<\/p>\n
accommodation to the petitioner in<\/p>\n
hotel in Kulu rather petitioner and<\/p>\n
others were huddled together and he<\/p>\n
was not given a separate room.\n<\/p>\n
Respondent was also to take the petitioner to Rhotang Pass but it<\/p>\n
failed to do so on the ground that there was land slide and the road was not clear. Then the complaint was that the respondent<\/p>\n
changed itinerary which he had agreed to follow. There were two other grounds alleged for deficiency in service<\/p>\n
by the respondent with which District<\/p>\n
forum did not agree. It was the case of<\/p>\n
the respondent that accommodation for the petitioner and others was booked<\/p>\n
in hotel New Vikrant on 20.10.96. But<\/p>\n
since party reached their only on the<\/p>\n
night of 20.10.96 and 21.10.96 hotel<\/p>\n
could provide such rooms which were available.<\/p>\n
It was the duty of the respondent<\/p>\n
to provide proper accommodation and to take reasonable skill and care for the<\/p>\n
party. It must have been a frustrating<\/p>\n
experience when the petitioner along with others is crammed in a room when the respondent had<\/p>\n
received full charges. In support of its contention that there<\/p>\n
was a land slide on the road respondent produced a letter<\/p>\n
dated 27.11.98 from the Himachal Pradesh Tourism Development Corporation. District Forum was of the view that this letter was not genuine and gave its reason for that. No reliance therefore could be placed on such a letter. It was<\/p>\n
noticed that letter was produced much<\/p>\n
after filing of the complaint and while<\/p>\n
the complaint pertained to the year 1996,<\/p>\n
the letter was of the date of more than 2-1\/2 years later. District Forum also noticed that while the<\/p>\n
arguments were being heard on 12.11.98 the letter produced before it was<\/p>\n
dated 27.11.98. Thus holding that there<\/p>\n
was certainly deficiency in service, District Forum awarded damages amounting to Rs.5000\/- to the<\/p>\n
petitioner.\n<\/p>\n
 State Commission, however, relied on the<\/p>\n
letter of the Himachal Pradesh Tourism<\/p>\n
Development Corporation. The impugned<\/p>\n
order of the State Commission does not show<\/p>\n
if at all it minutely examined<\/p>\n
that letter. State Commission was,<\/p>\n
therefore, not justified in relying on the letter. It however, found that petitioner and others were in fact<\/p>\n
huddled together in the hotel rooms and<\/p>\n
petitioner and others were not given separate rooms. For each members of the<\/p>\n
family. Holding that compensation<\/p>\n
awarded was on the higher side it reduced the same to Rs.500\/-.  <\/p>\n
 We do<\/p>\n
not think State commission exercised<\/p>\n
its jurisdiction properly. There was<\/p>\n
certainly deficiency in service on account of insufficient accommodation to the petitioner and the tour to Rhotang Pass being aborted. Respondent spoiled the Puja holidays of the petitioner. It is with high expectation that a person<\/p>\n
makes programme for holidays and expects that whole of the programme will come<\/p>\n
through depending upon the promises of the tour operator and<\/p>\n
when agreed payment is made to the tour operator. Holiday package of the petitioner has been spoiled by the<\/p>\n
respondent who did not take reasonable skill and care to provide comfort to the<\/p>\n
petitioner and to stick to the promised itinerary. A tour operator is<\/p>\n
obliged to ensure that hotel facilities<\/p>\n
are available as promised. It must have been frustrating experience for<\/p>\n
the petitioner and others. If a holiday is ruined by virtue of breach of<\/p>\n
contract on the part of the tour operator, damages can be recovered in<\/p>\n
respect of the distress, disappointment<\/p>\n
and inconvenience suffered by the<\/p>\n
holiday maker. In Jarvis V. Swans Tours Ltd. [1973] 1 QB 233 it was observed that it was natural to expect a person to look forward to the enjoyment provided by<\/p>\n
a holiday when it has booked far ahead.\n<\/p>\n
An award of damages for breach of contract is intended to protect a person against expectation loss. In that case holiday proved to be disastrous for a number<\/p>\n
of reasons.\n<\/p>\n
 In the circumstances before us, award of<\/p>\n
Rs.5,000\/- as compensation to the petitioner could not be said on higher<\/p>\n
side. In fact, District Forum gave a very conservative award. State Commission committed an error in reducing the amount of compensation<\/p>\n
without any apparent reason. We would therefore, allow the revision petition, set aside the order of<\/p>\n
the State Commission and restore to that of the District Forum. Petitioner would be entitled to cost which we assess at Rs.1,000\/-. <\/p>\n
 Before, however, concluding we may refer to<\/p>\n
another decision of the English Court<\/p>\n
in Jackson v. Horizon Holidays<\/p>\n
Ltd. [1975] 1 WLR 1468 = (1975)<\/p>\n
3 All ER 92. In this case complainant<\/p>\n
was able to sue for damages<\/p>\n
representing the distress<\/p>\n
suffered by him, his wife and children.\n<\/p>\n
It was the complainant who had contracted for a family holiday on behalf<\/p>\n
of the whole group and was able to claim compensation on behalf of the whole<\/p>\n
group for disappointment.\n<\/p>\n
\u00a0 <\/p>\n
.J.\n<\/p>\n
 (D.P.\n<\/p>\n
WADHWA) <\/p>\n
  PRESIDENT <\/p>\n
\u00a0 <\/p>\n
 ..J.\n<\/p>\n
 (J.K.\n<\/p>\n
MEHRA) <\/p>\n
  MEMBER <\/p>\n
\u00a0 <\/p>\n
 ..\n<\/p>\n
 (<\/p>\n
RAJYALAKSHMI RAO) <\/p>\n
  MEMBER <\/p>\n
\u00a0 <\/p>\n","protected":false},"excerpt":{"rendered":"
National Consumer Disputes Redressal Arnab Kr. Sarkar vs M\/S. Seema Travels on 21 December, 2001 NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION \u00a0 NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI \u00a0 REVISION PETITION NO. 2130 OF 2000 (From the order dated 25.9.2000 in SC Case No.603\/A\/98 of the State Commission, West Bengal) \u00a0 Arnab Kr. Sarkar Petitioner […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-55095","post","type-post","status-publish","format-standard","hentry","category-judgements"],"yoast_head":"\nArnab Kr. Sarkar vs M\/S. 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