{"id":80045,"date":"2001-05-23T00:00:00","date_gmt":"2001-05-22T18:30:00","guid":{"rendered":"https:\/\/www.legalindia.com\/judgments\/union-government-of-india-do-vs-r-l-aggarwal-on-23-may-2001"},"modified":"2016-04-22T04:40:00","modified_gmt":"2016-04-21T23:10:00","slug":"union-government-of-india-do-vs-r-l-aggarwal-on-23-may-2001","status":"publish","type":"post","link":"https:\/\/www.legalindia.com\/judgments\/union-government-of-india-do-vs-r-l-aggarwal-on-23-may-2001","title":{"rendered":"Union Government Of India, D\/O … vs R.L. Aggarwal on 23 May, 2001"},"content":{"rendered":"
National Consumer Disputes Redressal<\/div>\n
Union Government Of India, D\/O … vs R.L. Aggarwal on 23 May, 2001<\/div>\n
  \n\n \n\n \n\n \n\n \n\n \n\n NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION\n\n\n\n\n\n\n\n\n\n \n\n\n\n \n\n\n\n\n\n \n\nNATIONAL\n\nCONSUMER DISPUTES REDRESSAL COMMISSION\n\n\n\n  NEW\n\nDELHI \n\n\n\n \u00a0 \n\n\n\n  REVISION PETITION NO. 2231\n\nOF 2000 \n\n\n\n \n\n(From\n\nthe order dated 28.7.2000 in\n\nAppeal No.1143\/98 \n\n\n\n \n\n of the State Commission,\n\nPunjab)\n\n\n\n \n\n\n\n\n\n \n\nUnion\n\nGovernment of India, Department of Railways\n\n\n\n \n\nThrough\n\nDivisional Manager, Firozepur Division  \n\nPetitioner\n\n\n\n \n\nVs.\n\n\n\n \n\nR.L. Aggarwal   \n\nRespondent\n\n\n\n \n\n\u00a0 \n\n\n\n \n\n BEFORE: \n\n\n\n \n\n HONBLE\n\nMR. JUSTICE D.P. WADHWA,  \n\n\n\n \n\n   PRESIDENT \n\n\n\n \n\n HONBLE\n\nMR. JUSTICE C.L. CHAUDHRY, MEMBER. \n\n\n\n \n\nHONBLE\n\nMR. JUSTICE J.K. MEHRA, MEMBER. \n\n\n\n \n\nMRS. RAJYALAKSHMI RAO, MEMBER. \n\n\n\n \n\nMR.\n\nB.K. TAIMNI, MEMBER. \n\n\n\n \n\n\u00a0 \n\n\n\n \n\n\u00a0 \n\n\n\n \n\nParking at railway station - contractor\n\ncharging higher amount than fixed by\n\nthe railways - no proper action by the railways against the contractor. Held- both railway and contractor deficient\n\nin service. Direction was also issued to display sign boards at conspicuous places for the charges for parking.  \n\n\n\n \n\n\u00a0 \n\n\n\n \n\n\u00a0 \n\n\n\n \n\nFor the\n\npetitioner : Mr. Neeraj Kumar Singh, Advocate\n\n\n\n \n\n\u00a0 \n\n\n\n \n\n\u00a0 \n\n\n\n \n\n  O R D E R \n<\/pre>\n
 DATED THE 23rd<\/p>\n
May, 2001.\n<\/p>\n
 \u00a0 <\/p>\n
 JUSTICE D.P. WADHWA, J.(PRESIDENT).\n<\/p>\n
\u00a0 <\/p>\n
 This<\/p>\n
petition is by the Railways seeking revision of the order of the State<\/p>\n
Commission. By the impugned order,<\/p>\n
State Commission held that there was deficiency in service rendered by the<\/p>\n
Railway Administration where Railway Administration could not stop exploitation<\/p>\n
of the public who park their vehicles in the parking lot licensed by the<\/p>\n
Railway Administration to a contractor.\n<\/p>\n
State Commission held the<\/p>\n
Railways and contractors jointly and severally liable to pay to the<\/p>\n
complainant compensation of Rs.15,000\/-\n<\/p>\n
and also imposed Rs.2000\/- as costs.\n<\/p>\n
The order of the State Commission<\/p>\n
is dated 28th July, 2000.\n<\/p>\n
One months time was given for making payments as per the order. Railway Administration is the only<\/p>\n
petitioner before us and the complainant is the sole respondent. The two contracts who had been held liable<\/p>\n
jointly and severally with the Railway Administration have not been impleaded<\/p>\n
as respondents.\n<\/p>\n
 Complainant<\/p>\n
parked his scooter at the cycle stand of the railway Station at Ludhiana. Parking fee was 50 Paise as displayed on the board showing the rates fixed by the Railway<\/p>\n
Administration. However, complainant was charged Rs.3\/- by the contractor.\n<\/p>\n
When the complainant protested he was abused and insulted. Complainant is a professor. He protested but of no avail. He went<\/p>\n
to the Station Master who showed his helplessness and asked the complainant to<\/p>\n
write his complaint in the complaint book which was given to him. Complainant duly recorded the<\/p>\n
complaint. He was not communicated if<\/p>\n
any action was taken on this complaint in spite of his writing letters to the<\/p>\n
Station Master as well as to the Additional<\/p>\n
Divisional Railway Manager at Ferozepur. Complainant, therefore, approached the District Forum. He sought refund of Rs.12\/- i.e. Rs.9.50<\/p>\n
plus Rs.2.50 with a prayer that Railway Administration and the contractor<\/p>\n
should be made directly responsible for the malpractice as the contractor used<\/p>\n
to fleece public. As many as 300<\/p>\n
scooters are parked at the cycle stand everyday. Railway Administration said that after investigation of the complaint, contractor was fined<\/p>\n
Rs.500\/- which he deposited with the Railway Administration. No further action was taken against him. it was submitted before us that the<\/p>\n
contrator has since left the contract and new one has taken over. It is not that the contract of the previous contractor was<\/p>\n
terminated because of the complaint of complainant but rather because his<\/p>\n
period had expired. Complainant also<\/p>\n
made a prayer that the amount charged in excess by the contractor from the<\/p>\n
public may be got refunded from the contractor or the Railway Authorities and<\/p>\n
be deposited in the consumer welfare funds.\n<\/p>\n
This prayer was not acceded to by the District Forum. however, District Forum held that there was<\/p>\n
no deficiency in service on the part of<\/p>\n
the petitioner though it had taken action belatedly in the matter<\/p>\n
against the contractor by imposing a fine of Rs.500 on him. District Forum refused to grant any relief<\/p>\n
to the complainant and went on to say:\n<\/p>\n
Moreover, charging<\/p>\n
of Rs.2.50 extra than the prescribed rate is too trivial a matter to be taken<\/p>\n
note of. As such, no relief can be<\/p>\n
granted to the complainant in this complaint which is accordingly dismissed.\n<\/p>\n
\u00a0 <\/p>\n
Complainant was<\/p>\n
however, saved of cost of the<\/p>\n
complaint.\n<\/p>\n
\u00a0 <\/p>\n
 Both the<\/p>\n
contractors, previous one and the present had been made parties before the<\/p>\n
District Forum. The matter was taken<\/p>\n
to the State Commission by the complainant.\n<\/p>\n
Complainant contended that the contractor was dealing in unfair trade<\/p>\n
practice. During the pendency of the<\/p>\n
appeal before the State Commission complainant received a draft of Rs.9.50 from<\/p>\n
the contractor of the parking lot.\n<\/p>\n
This amount the complainant refused to accept. He wanted to pursue his appeal.\n<\/p>\n
He said it was not merely to get the amount of Rs.9.50 that he had taken<\/p>\n
all the trouble and bore huge expenditure involved in litigation. He said his motivation was that law of land should prevail and also<\/p>\n
to stop the blatantly exploitation of<\/p>\n
the common people parking their vehicles at the parking lot under the Railway<\/p>\n
Administration which was being committed by the contractor right under the nose<\/p>\n
of the officials of the Railway Administration. His further grievance was that anyone who objected to charging of<\/p>\n
the extra amount by the contractor was<\/p>\n
insulted, humiliated and at times even manhandled. State Commission remarked that courage and endurance of the<\/p>\n
complainant needed to be appreciated.\n<\/p>\n
State Commission, therefore, looked into the terms of the lease<\/p>\n
agreement under which parking lot was leased by the Railway Administration to<\/p>\n
the contractor and held that there was deficiency in service for parking<\/p>\n
scooters and cycles at that place. It<\/p>\n
was submitted by the complainant that the contractor never abided by the terms<\/p>\n
of the lease agreement and indulged in all sorts of malpractice by<\/p>\n
fleecing the public. State Commission, therefore, held that<\/p>\n
Railway Administration was equally liable for deficiency in rendering service<\/p>\n
or collection of more charges by the contractor than provided in the rules. State commission, therefore, allowed the<\/p>\n
appeal, held the Railway Administration jointly and severally liable to pay to the complainant Rs.15,000\/- as<\/p>\n
compensation and Rs.2,000\/- as costs.\n<\/p>\n
 Before<\/p>\n
concluding we may observe that the District Forum rather appreciating the<\/p>\n
action of the complainant coming before it and taking cudgels on behalf of<\/p>\n
general public who normally shy away, made fun of him by saying that<\/p>\n
charging of Rs.2.50 extra than the<\/p>\n
prescribed rate was too trivial a matter for the District Forum to be taken<\/p>\n
notice of. We do not approve of this<\/p>\n
remark by the District Forum. It did<\/p>\n
not consider the gravity of the situation<\/p>\n
and thought of the case of the<\/p>\n
complainant only in isolation as one case. We compliment the complainant for his<\/p>\n
stand.\n<\/p>\n
 Railway<\/p>\n
Administration enters into lease agreement for leasing out the parking<\/p>\n
lot. It can put stringent conditions<\/p>\n
in case of any breach of the terms of the lease where particularly when the<\/p>\n
contractor charges higher amount or misbehaves with the customer. Imposing a fine of 500 when 300 scooters are<\/p>\n
parked in the stand every day and when there is blatant over charge, is hardly<\/p>\n
a deterrent for a contractor.\n<\/p>\n
Every complaint should be investigated immediately and if<\/p>\n
found correct, stringent action should be taken against the contractor even to<\/p>\n
the extent of terminating his contract.\n<\/p>\n
Sign boards should be displayed at all conspicuous places near about the<\/p>\n
parking lot about the charges and also printed in bold letters on the receipt to<\/p>\n
be given for the parking. The impugned<\/p>\n
order of the State Commission rather being an eye opener for the Railway<\/p>\n
Administration, it thought fit to challenge the same before us.\n<\/p>\n
 We agree<\/p>\n
with the view taken by the State Commission and do not find any error in the<\/p>\n
reasoning of the State Commission for us to interfere with the same in the<\/p>\n
exercise of our jurisdiction under clause (b) of Section 21 of the Consumer<\/p>\n
Protection Act. Revision petition is<\/p>\n
dismissed.\n<\/p>\n
\u00a0 <\/p>\n
 J<\/p>\n
(D.P.\n<\/p>\n
WADHWA)<\/p>\n
  PRESIDENT<\/p>\n
 J<\/p>\n
(C.L.\n<\/p>\n
CHAUDHRY)<\/p>\n
 MEMBER<\/p>\n
\u00a0 <\/p>\n
\u00a0 <\/p>\n
 J<\/p>\n
(J.K.\n<\/p>\n
MEHRA)<\/p>\n
 MEMBER<\/p>\n
\u00a0 <\/p>\n
(RAJYALAKSHMI<\/p>\n
RAO )<\/p>\n
 MEMBER<\/p>\n
\u00a0 <\/p>\n
\u00a0 <\/p>\n
.\n<\/p>\n
(B.K.\n<\/p>\n
TAIMNI)<\/p>\n
  MEMBER<\/p>\n
\u00a0 <\/p>\n","protected":false},"excerpt":{"rendered":"
National Consumer Disputes Redressal Union Government Of India, D\/O … vs R.L. Aggarwal on 23 May, 2001 NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION NEW DELHI \u00a0 REVISION PETITION NO. 2231 OF 2000 (From the order dated 28.7.2000 in Appeal No.1143\/98 of the State Commission, Punjab) Union Government of India, Department of […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-80045","post","type-post","status-publish","format-standard","hentry","category-judgements"],"yoast_head":"\nUnion Government Of India, D\/O ... vs R.L. 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