{"id":21161,"date":"2012-06-25T14:41:40","date_gmt":"2012-06-25T09:11:40","guid":{"rendered":"https:\/\/www.legalindia.in\/news\/?p=21161"},"modified":"2012-06-25T14:41:43","modified_gmt":"2012-06-25T09:11:43","slug":"consumer-courthp-pay-rs-1-17-lakh-defective-laptop","status":"publish","type":"post","link":"https:\/\/www.legalindia.com\/news\/consumer-courthp-pay-rs-1-17-lakh-defective-laptop","title":{"rendered":"Consumer court:HP to pay Rs 1.17 lakh for defective laptop"},"content":{"rendered":"<p><a href=\"https:\/\/www.legalindia.in\/news\/consumer-courthp-pay-rs-1-17-lakh-defective-laptop\/jago\" rel=\"attachment wp-att-21162\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"21162\" data-permalink=\"https:\/\/www.legalindia.com\/news\/consumer-courthp-pay-rs-1-17-lakh-defective-laptop\/jago\" data-orig-file=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2012\/06\/jago.jpg?fit=186%2C200&amp;ssl=1\" data-orig-size=\"186,200\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;}\" data-image-title=\"jago\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2012\/06\/jago.jpg?fit=139%2C150&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2012\/06\/jago.jpg?fit=186%2C200&amp;ssl=1\" class=\"alignright size-medium wp-image-21162\" src=\"https:\/\/i0.wp.com\/www.legalindia.in\/news\/wp-content\/uploads\/2012\/06\/jago-139x150.jpg?resize=139%2C150&#038;ssl=1\" alt=\"\" width=\"139\" height=\"150\" srcset=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2012\/06\/jago.jpg?resize=139%2C150&amp;ssl=1 139w, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2012\/06\/jago.jpg?w=186&amp;ssl=1 186w\" sizes=\"auto, (max-width: 139px) 100vw, 139px\" \/><\/a>A Delhi consumer court fined<span style=\"color: #800000\"><strong> HP<\/strong><\/span> for selling defective laptop and not repairing it to its cutomers.<\/p>\n<p>The <span style=\"color: #800000\"><strong>North District Consumer Disputes RedressalForum<\/strong><\/span> ordered HP to pay Rs 1.12 lakh to city resident Dev Raj Chaudhary as reimbursement of the laptop&#8217;s cost and Rs 5,000 as compensation for all the troubles he was put to by the defective machine.<\/p>\n<p>The HP laptop, bought by Chaudhary in September 2007 for his daughter, a teacher in the USA, had defective speakers and he took it for repairs to Hewlett-Packard India Sales Pvt Ltd in February 2008.<\/p>\n<p>The forum observed that the laptop was not even once presented in working condition before it and held that not only was the machine defective but there was deficiency in service provided to the customer.<\/p>\n<p><span style=\"color: #800000\"><strong>&#8220;On the face of evidence on record, it is clear that the laptop in question was defective and the same was not put in order by OP2 (HP India Sales Pvt Ltd). Therefore, first of all the goods sold to the complainant was defective and secondly OP2 did not render services which amounts to deficiency of service<\/strong><\/span>.<\/p>\n<p><span style=\"color: #800000\"><strong>&#8220;In these circumstances, we direct OP1 (Millenium PC Solution) and OP2 to jointly and severally refund the amount of Rs 1,12,000 to the complainant and to pay a sum of Rs 5,000 towards cost,&#8221; the bench presided by Babu Lal said.<\/strong> <\/span><\/p>\n<p>The forum&#8217;s order came on Chaudhary&#8217;s plea, which alleged that the HP Laptop he had purchased from Millenium PC Solution turned out to be defective and was not repaired.<\/p>\n<p>HP India Sales in its defence had contended that the laptop was repaired in May 2008 and it had written to Chaudhary in February 2009 to collect it, but he had not done so.<\/p>\n<p>The forum, however, rejected the HP India&#8217;s contention, saying that the letter was sent by it &#8220;as a subterfuge\u201d.<strong><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Delhi consumer court fined HP for selling defective laptop and not repairing it to its cutomers. The North District Consumer Disputes RedressalForum ordered HP to pay Rs 1.12 lakh to city resident Dev Raj Chaudhary as reimbursement of the laptop&#8217;s cost and Rs 5,000 as compensation for all the troubles he was put to [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[9322,5933,9321,9318,9317,9319,9316,9315,9320],"class_list":["post-21161","post","type-post","status-publish","format-standard","hentry","category-top-law-news","tag-case-against-hp-in-consumer-court","tag-consumer-court","tag-consumer-court-decision-against-laptop-companies","tag-consumer-court-decision-on-defective-laptops","tag-consumer-court-decision-on-hp","tag-consumer-court-decision-on-hp-laptop","tag-hp","tag-hp-laptop","tag-north-district-consumer-disputes-redressalforum"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consumer court:HP to pay Rs 1.17 lakh for defective laptop - Legal News India - Supreme Court &amp; High Court Updates<\/title>\n<meta name=\"description\" content=\"A Delhi consumer court fined HP for selling defective laptop and not repairing it to its cutomers. 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The New Delhi District Consumer Disputes Redressal Forum relied on service bills issued by the multinational\u2026","rel":"","context":"In &quot;Consumer Law News&quot;","block_context":{"text":"Consumer Law News","link":"https:\/\/www.legalindia.com\/news\/category\/consumer-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":28207,"url":"https:\/\/www.legalindia.com\/news\/telco-to-pay-rs-2-5-lakh-for-selling-defective-car","url_meta":{"origin":21161,"position":1},"title":"TELCO to pay Rs 2.5 lakh for selling defective car","author":"Legal India Admin","date":"May 7, 2013","format":false,"excerpt":"The\u00a0\u00a0apex consumer commission\u00a0directed the\u00a0Tata Engineering and Locomotive Co Ltd (TELCO)\u00a0to pay Rs 2.5 lakh to a customer as compensation for selling him a defective car. The order has been passed by the National Consumer Disputes Redressal Commission (NCDRC) while upholding the decision of the Delhi State Consumer Commission which had\u2026","rel":"","context":"In &quot;Corporate Law News&quot;","block_context":{"text":"Corporate Law News","link":"https:\/\/www.legalindia.com\/news\/category\/corporate-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":24750,"url":"https:\/\/www.legalindia.com\/news\/godrej-to-pay-for-selling-defective-microwave","url_meta":{"origin":21161,"position":2},"title":"Godrej to pay for selling defective microwave","author":"Legal India Admin","date":"November 19, 2012","format":false,"excerpt":"Godrej & Boyce Mfg Co Ltd has been directed by a consumer forum here to pay Rs 6,499 to one of its customers for selling him a defective microwave and failing to replace or repair it. The North District Consumer Disputes Redressal Forum relied on the invoice endorsed by the\u2026","rel":"","context":"In &quot;Consumer Law News&quot;","block_context":{"text":"Consumer Law News","link":"https:\/\/www.legalindia.com\/news\/category\/consumer-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":24199,"url":"https:\/\/www.legalindia.com\/news\/hcl-asked-to-replace-defective-computer-or-refund-cost","url_meta":{"origin":21161,"position":3},"title":"HCL asked to replace defective computer or refund cost","author":"Legal India Admin","date":"October 22, 2012","format":false,"excerpt":"HCL Infosystems Ltd has been asked by a consumer forum here to either refund Rs 27,890 as cost of a faulty notebook computer to a buyer or replace the defective machine with a new one. The New Delhi District Consumer Disputes Redressal Forum also awarded the customer Rs 3,000 as\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":29664,"url":"https:\/\/www.legalindia.com\/news\/farmer-to-be-compensated-rs-1-31-lakh-for-defective-vehicle","url_meta":{"origin":21161,"position":4},"title":"Farmer to be compensated Rs.1.31 lakh for defective vehicle","author":"Legal India Admin","date":"August 12, 2013","format":false,"excerpt":"A Maharashtra farmer is set to get back Rs.1.3 lakh - the price of his defective tractor - with the top consumer court pulling up the tractor maker for deficiency in service as it needed repairs within days of leaving the showroom. National Consumer Disputes Redressal Commission Presiding Member V.B.\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":35848,"url":"https:\/\/www.legalindia.com\/news\/man-asked-pay-rs-50k-making-false-averments-ncdrc","url_meta":{"origin":21161,"position":5},"title":"Man asked to pay Rs 50K for making false averments to NCDRC","author":"Legal India Admin","date":"November 14, 2014","format":false,"excerpt":"The apex consumer commission has slapped fine of Rs 50,000 on a man for making false averments before it and for casting uncalled for aspersions on a state consumer commission. National Consumer Disputes Redressal Commission (NCDRC), presided by Justice V B Gupta, asked West Bengal resident Noor Islam Mondal to\u2026","rel":"","context":"In &quot;Consumer Law News&quot;","block_context":{"text":"Consumer Law News","link":"https:\/\/www.legalindia.com\/news\/category\/consumer-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_shortlink":"https:\/\/wp.me\/p6H5Bf-5vj","jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/21161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/comments?post=21161"}],"version-history":[{"count":0,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/21161\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/media?parent=21161"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/categories?post=21161"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/tags?post=21161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}