{"id":21209,"date":"2012-06-26T18:47:46","date_gmt":"2012-06-26T13:17:46","guid":{"rendered":"https:\/\/www.legalindia.in\/news\/?p=21209"},"modified":"2012-06-26T18:47:46","modified_gmt":"2012-06-26T13:17:46","slug":"rbs-pay-rs-5k-card-holder","status":"publish","type":"post","link":"https:\/\/www.legalindia.com\/news\/rbs-pay-rs-5k-card-holder","title":{"rendered":"RBS to pay Rs 5K to card holder"},"content":{"rendered":"<p>The <span style=\"color: #ff0000\"><strong>Royal Bank of Scotland(RBS)<\/strong><\/span> has been directed by a consumer forum here to pay one of its credit card \u00a0holders Rs 5,000 as compensation for demanding payment from him even as he had cleared all his dues.<\/p>\n<p>Holding the RBS guilty of rendering deficient service, the New Delhi District Consumer Disputes Redressal Forum said the demand raised by the bank was not justified as the card holder, Delhi resident Vikas Sanghi, had paid all his dues. The forum also directed the bank to issue Sanghi a <strong>&#8216;No Dues Certificate&#8217;.<\/strong><\/p>\n<p>&#8220;The bill issued by opposite party (RBS) is not justified because complainant (Sanghi) has already paid all dues. There is deficiency on the part of RBS.<\/p>\n<p>&#8220;<span style=\"text-decoration: underline\"><em>So holding it guilty of deficiency in service, we direct it to issue &#8216;No Dues Certificate&#8217; against the credit card and remove his name from CIBIL. We further award Rs 5,000 as compensation for harassment including litigation charges,&#8221; the bench presided by C K Chaturvedi said.<\/em><\/span><\/p>\n<p>The forum&#8217;s order came on Sanghi&#8217;s plea alleging that despite paying Rs 37,260 as final settlement of his RBS credit card bill, after consulting with the bank, it had raised a fresh demand of Rs 2,909 instead of issuing him a no-dues- certificate.<\/p>\n<p>He also said the bank added his name to the Credit Information Bureau \u00a0(India) Limited&#8217;s (CIBIL) defaulters&#8217; list due to which he also faced difficulties in obtaining loans.<strong><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Royal Bank of Scotland(RBS) has been directed by a consumer forum here to pay one of its credit card \u00a0holders Rs 5,000 as compensation for demanding payment from him even as he had cleared all his dues. Holding the RBS guilty of rendering deficient service, the New Delhi District Consumer Disputes Redressal Forum said [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[9388,4061,9387,9386,9384,9385],"class_list":["post-21209","post","type-post","status-publish","format-standard","hentry","category-top-law-news","tag-bank-liability-in-case-of-wrong-billing","tag-consumer-forum","tag-district-consumer-disputes-redressal-forum","tag-new-delhi-district-consumer-disputes-redressal-forum","tag-rbs","tag-royal-bank-of-scotland"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RBS to pay Rs 5K to card holder  - Legal News India - Supreme Court &amp; High Court Updates<\/title>\n<meta name=\"description\" content=\"The Royal Bank of Scotland(RBS) has been directed by a consumer forum here to pay one of its credit card \u00a0holders Rs 5,000 as compensation for demanding - Get the latest legal news from the Supreme Court, High Courts, and government. 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The New Delhi District Consumer Disputes\u2026","rel":"","context":"In &quot;Consumer Law News&quot;","block_context":{"text":"Consumer Law News","link":"https:\/\/www.legalindia.com\/news\/category\/consumer-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":24927,"url":"https:\/\/www.legalindia.com\/news\/icici-bank-to-pay-rs-50000-for-unfair-trade-practice","url_meta":{"origin":21209,"position":1},"title":"ICICI Bank to pay Rs 50,000 for unfair trade practice","author":"Legal India Admin","date":"December 7, 2012","format":false,"excerpt":"A consumer forum ordered\u00a0the ICICI Bank to pay Rs 50,000 to one of its account holders for recovering purported credit card dues from his savings account more than three years after issuing him a no dues certificate. 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A bench of New Delhi District Consumer Disputes Redressal Forum, presided\u2026","rel":"","context":"In &quot;Bar, Bench &amp; Firm News&quot;","block_context":{"text":"Bar, Bench &amp; Firm News","link":"https:\/\/www.legalindia.com\/news\/category\/bar-bench-firm-news"},"img":{"alt_text":"Delhi District Consumer Disputes Redressal Forum","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/04\/Delhi-District-Consumer-Disputes-Redressal-Forum.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":21055,"url":"https:\/\/www.legalindia.com\/news\/consumer-forum-fined-djb-imposing-undue-penalty-consumer","url_meta":{"origin":21209,"position":4},"title":"Consumer forum fined DJB for imposing undue penalty on consumer","author":"Legal India Admin","date":"June 21, 2012","format":false,"excerpt":"A consumer forum here has imposed a penalty of Rs 5,000 on Delhi Jal Board (DJB) \u00a0for \"negligence\" of its officials, who had sent her cheque for water bill to a wrong bank. The woman had issued a cheque drawn on the State Bank of India, but the DJB sent\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":24333,"url":"https:\/\/www.legalindia.com\/news\/bses-to-pay-rs-30000-for-not-restoring-power","url_meta":{"origin":21209,"position":5},"title":"BSES to pay Rs 30,000 for not restoring power","author":"Legal India Admin","date":"November 2, 2012","format":false,"excerpt":"Power distribution firm BSES has been directed by a consumer forum here to pay Rs 30,000 to one of its customers for not restoring his power connection despite there being no pending dues. South-II District Consumer Disputes Redressal Forum asked the power distribution firm to pay the compensation relying upon\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_shortlink":"https:\/\/wp.me\/p6H5Bf-5w5","jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/21209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/comments?post=21209"}],"version-history":[{"count":0,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/21209\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/media?parent=21209"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/categories?post=21209"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/tags?post=21209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}