{"id":22221,"date":"2012-08-01T15:29:48","date_gmt":"2012-08-01T09:59:48","guid":{"rendered":"https:\/\/www.legalindia.in\/news\/?p=22221"},"modified":"2012-08-01T15:29:48","modified_gmt":"2012-08-01T09:59:48","slug":"airtel-to-pay-for-harassing-old-subscriber","status":"publish","type":"post","link":"https:\/\/www.legalindia.com\/news\/airtel-to-pay-for-harassing-old-subscriber","title":{"rendered":"Airtel to pay for harassing old  subscriber"},"content":{"rendered":"<p>The <span style=\"color: #800000; text-decoration: underline;\"><strong>New Delhi District Consumer Disputes Redressal Forum<\/strong><\/span> imposed a fine of\u00a0\u00a0<span style=\"color: #800000; text-decoration: underline;\"><strong>Rs 25,000<\/strong> <\/span>on Bharti Airtel for harassing a post-paid subscriber.<\/p>\n<p><span style=\"color: #800000; text-decoration: underline;\"><strong>Bharti Airtel<\/strong><\/span> has demanded fresh documents to verify his six-year-old connection and then stopping outgoing calls on his number.<\/p>\n<p>The telecom major has been held guilty of rendering deficient service and causing harassment to complainant Manoj Kumar Sharma, a school teacher.<\/p>\n<p>\u00a0Consumer court said<span style=\"text-decoration: underline;\"><em> &#8220;A post-paid connection is issued to subscribers only after the residential proof like passport, driving license, ration card and voter ID card are provided to the opposite party (Airtel), otherwise it could have never issued a post-paid connection to any subscriber\u201d.<\/em><\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><em>&#8220;It is a clear case of deficiency on the part of opposite party to harass the subscriber (Sharma) without any rhyme and reason. Opposite party is directed to pay (Sharma) Rs 25,000 as harassment, mental agony and litigation charges as the consumer (Sharma) has been suffering without any valid reasons since 2009,&#8221;<\/em><\/span> the bench presided by C K Chaturvedi said.<\/p>\n<p>\u00a0<span style=\"color: #800000; text-decoration: underline;\"><strong>Manoj Kumar Sharma<\/strong><\/span>, a resident of Lodhi Road Complex here, in his complaint filed in October 2009 had said he had been using an Airtel post-paid connection for over six years when the firm&#8217;s service centre called him up and asked him to provide fresh set of documents for verifying his number.<\/p>\n<p>\u00a0He had agreed and had asked them to send someone to collect the documents from his home but no one came, he had said in his complaint and added that Airtel then blocked all outgoing calls from his number without informing him.<\/p>\n<p>\u00a0While in its written statement, Airtel replied it was acting as per the provisions of the <span style=\"color: #800000; text-decoration: underline;\"><strong>Indian Telegraph Act and the TRAI guidelines<\/strong><\/span>.<\/p>\n<p>\u00a0But the forum rejected the contention of Airtel by saying that its act was totally arbitrary.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The New Delhi District Consumer Disputes Redressal Forum imposed a fine of\u00a0\u00a0Rs 25,000 on Bharti Airtel for harassing a post-paid subscriber. Bharti Airtel has demanded fresh documents to verify his six-year-old connection and then stopping outgoing calls on his number. The telecom major has been held guilty of rendering deficient service and causing harassment to [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[11359,11360,5933,11361,11362,9386,11364,11365,11366,11363],"class_list":["post-22221","post","type-post","status-publish","format-standard","hentry","category-top-law-news","tag-airtel","tag-bharti-airtel","tag-consumer-court","tag-indian-telegraph-act","tag-ita","tag-new-delhi-district-consumer-disputes-redressal-forum","tag-telecom-major","tag-telecom-major-airtel","tag-telecom-major-bharati-airtel","tag-trai-guidelines"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Airtel to pay for harassing old subscriber - Legal News India - Supreme Court &amp; High Court Updates<\/title>\n<meta name=\"description\" content=\"The New Delhi District Consumer Disputes Redressal Forum imposed a fine of\u00a0\u00a0Rs 25,000 on Bharti Airtel for harassing a post-paid subscriber. 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The East District Consumer Disputes Redressal Forum gave its order, relying on complainant Asha Sharma's affidavit which said she\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":23853,"url":"https:\/\/www.legalindia.com\/news\/respond-to-government-notice-court-tells-airtel","url_meta":{"origin":22221,"position":1},"title":"Respond to government notice, court tells Airtel","author":"Legal India Admin","date":"October 4, 2012","format":false,"excerpt":"The Delhi High Court Wednesday told telecom service provider Bharti Airtel to file within 60 days its response before DoT on a notice over 3G roaming services. Justice Rajiv Shakdher issued the direction while disposing of Airtel's plea challenging the show cause notice of department of telecommunications (DoT) to telecom\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":35122,"url":"https:\/\/www.legalindia.com\/news\/executives-conduct-bharti-airtel-ltd-pay-rs-5-lakh","url_meta":{"origin":22221,"position":2},"title":"Executives&#8217; conduct: Bharti Airtel Ltd to pay Rs. 5 lakh","author":"Legal India Admin","date":"September 7, 2014","format":false,"excerpt":"Irked by the \"\" of its executives towards customers, a consumer forum in Delhi has asked Bharti Airtel Limited to pay Rs. 5 lakh, saying it was a fit case for \"punitive damages\" to teach the company a \"lesson\". 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A bench of Chief Justice G\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"HC seeks Centre reply on Airtel plea for refund","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/08\/airtel-300x166.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":27699,"url":"https:\/\/www.legalindia.com\/news\/sc-restrains-airtel-from-providing-3g-roaming","url_meta":{"origin":22221,"position":4},"title":"SC restrains Airtel from providing 3G roaming","author":"Legal India Admin","date":"April 12, 2013","format":false,"excerpt":"Bharti Airtel was on Thursday restrained by the Supreme Court from providing 3G roaming services to new customers in seven circles where it does not have license to do so. The apex court also said that no coercive steps will be taken on the issue of penalty raised against Airtel\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5466,"url":"https:\/\/www.legalindia.com\/news\/consumer-court-urges-curb-on-overcharging-by-mobile-operators","url_meta":{"origin":22221,"position":5},"title":"Consumer court urges curb on overcharging by mobile operators","author":"Legal India Admin","date":"May 31, 2010","format":false,"excerpt":"The Delhi State Consumer Commission has urged the Telecom Regulatory Authority of India (TRAI) to curb the practice of overcharging by private mobile operators who include undue charges in bills which are rectified only when pointed out by subscribers. A commission bench, comprising its president Justice B.A. Zaidi and member\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_shortlink":"https:\/\/wp.me\/p6H5Bf-5Mp","jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/22221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/comments?post=22221"}],"version-history":[{"count":0,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/22221\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/media?parent=22221"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/categories?post=22221"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/tags?post=22221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}