{"id":24199,"date":"2012-10-22T17:06:23","date_gmt":"2012-10-22T11:36:23","guid":{"rendered":"https:\/\/www.legalindia.in\/news\/?p=24199"},"modified":"2012-10-22T17:06:23","modified_gmt":"2012-10-22T11:36:23","slug":"hcl-asked-to-replace-defective-computer-or-refund-cost","status":"publish","type":"post","link":"https:\/\/www.legalindia.com\/news\/hcl-asked-to-replace-defective-computer-or-refund-cost","title":{"rendered":"HCL asked to replace defective computer or refund cost"},"content":{"rendered":"<p>HCL Infosystems Ltd has been asked by a consumer forum here to either refund Rs 27,890 as cost of a faulty notebook computer to a buyer or replace the defective machine with a new one.<\/p>\n<p>The New Delhi District Consumer Disputes Redressal Forum also awarded the customer Rs 3,000 as compensation saying he was &#8220;mentally harassed&#8221; as he had been approaching HCL ever since he had purchased the computer, for rectifying the problems with the machine.<\/p>\n<p>&#8220;&#8230;The complainant has been mentally harassed and it (HCL) has no option except to replace the set or refund the amount as per the invoice as it is pointed out by the service centre that it is a software manufacturing problem.<\/p>\n<table style=\"width: 100%;\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>The bench presided by C K Chaturvedi said, &#8220;Opposite party is directed to refund Rs 27,890 or replace the set in question or any substitute computer may be provided to the complainant of the same value. We also award Rs 3,000 as litigation and harassment charges,&#8221;<\/p>\n<p>The complaint against the computer manufacturer was filed by Delhi resident Sandeep who had alleged that the notebook computer he had bought from an HCL&#8217;s authorised dealer for a sum of Rs 27,890 on January 23, 2008 was defective and its defect could not be rectified despite several visits to the HCL&#8217;s service centre.<\/p>\n<p>The HCL in its reply had contended that the defect was in the software of the product and it was a hardware company and not a software repairing shop.<\/p>\n<p>It had also argued that the software which had the defect was not manufactured by it.<\/p>\n<p>The forum, however, rejected the contention saying under the warranty of the product sold by the HCL, both hardware and software defects of the product were covered and held it &#8220;guilty of selling a defective laptop&#8221;.<\/p>\n<p>By PTI<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HCL Infosystems Ltd has been asked by a consumer forum here to either refund Rs 27,890 as cost of a faulty notebook computer to a buyer or replace the defective machine with a new one. The New Delhi District Consumer Disputes Redressal Forum also awarded the customer Rs 3,000 as compensation saying he was &#8220;mentally [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-24199","post","type-post","status-publish","format-standard","hentry","category-top-law-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HCL asked to replace defective computer or refund cost - Legal News India - Supreme Court &amp; High Court Updates<\/title>\n<meta name=\"description\" content=\"HCL Infosystems Ltd has been asked by a consumer forum here to either refund Rs 27,890 as cost of a faulty notebook computer to a buyer or replace the - Get the latest legal news from the Supreme Court, High Courts, and government. 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The North District Consumer Disputes Redressal Forum held that iWorld, a premium reseller of\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":21161,"url":"https:\/\/www.legalindia.com\/news\/consumer-courthp-pay-rs-1-17-lakh-defective-laptop","url_meta":{"origin":24199,"position":2},"title":"Consumer court:HP to pay Rs 1.17 lakh for defective laptop","author":"Legal India Admin","date":"June 25, 2012","format":false,"excerpt":"A Delhi consumer court fined HP for selling defective laptop and not repairing it to its cutomers. 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The National\u2026","rel":"","context":"In &quot;Consumer Law News&quot;","block_context":{"text":"Consumer Law News","link":"https:\/\/www.legalindia.com\/news\/category\/consumer-law-news"},"img":{"alt_text":"Duty to remove defects is of car manufacturer: NCDRC","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2017\/10\/air-quality.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":21287,"url":"https:\/\/www.legalindia.com\/news\/tata-motors-ordered-pay-rs-1-9-2","url_meta":{"origin":24199,"position":4},"title":"Tata Motors: Ordered to pay Rs 1.9","author":"Legal India Admin","date":"June 28, 2012","format":false,"excerpt":"Delhi state consumer commission has directed Tata Motors and one of its dealers in the city to pay Rs 1.93 lakh to a man for selling him a new 'Indica' car, which did not function properly. 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