{"id":29719,"date":"2013-08-14T18:06:14","date_gmt":"2013-08-14T12:36:14","guid":{"rendered":"https:\/\/www.legalindia.in\/news\/?p=29719"},"modified":"2013-08-14T18:06:14","modified_gmt":"2013-08-14T12:36:14","slug":"air-india-to-compensate-dubai-bound-passenger-for-cancelled-flight","status":"publish","type":"post","link":"https:\/\/www.legalindia.com\/news\/air-india-to-compensate-dubai-bound-passenger-for-cancelled-flight","title":{"rendered":"Air India to compensate Dubai-bound passenger for cancelled flight"},"content":{"rendered":"<p>Air India&#8217;s unexplained cancellation of a flight to Dubai has led to the Delhi Consumer Commission ordering it to compensate the affected passenger Rs.1.07 lakh for not making alternate arrangements for 11 days.<\/p>\n<p>Commission President Barkat Ali Zaidi and Member Salma Noor accepted the plea of Deepak Kumar Chaudhary, a Delhi resident employed in Abu Dhabi, that the airline&#8217;s failure to fly him to his destination cost him his 11 days&#8217; wages.<\/p>\n<p>&#8220;Once a ticket has been booked by a consumer, it is the duty of the airline to provide the transit unless it is inhibited for reasons beyond its control,&#8221; Zaidi said.<\/p>\n<p>&#8220;The airline has to realize the inconvenience the passenger suffers on the cancellation of the flight, and it becomes the duty of the airline to provide alternative arrangements which the airline in this case failed to do,&#8221; Zaidi said.<\/p>\n<p>The commission told the airline to pay damages of Rs.97,628 towards Chaudhary&#8217;s wage loss and Rs.10,000 as compensation.<\/p>\n<div>\n<p>\u00a0The commission rejected Air India&#8217;s bid to blame Chaudhary for the problem. The airline contended that he had not got his return journey confirmed 72 hours in advance but he claimed the flight was cancelled due to non-availability of aircraft.<\/p>\n<p>Pulling up Air India for the sudden cancellation of the flight, Zaidi said: &#8220;Chaudhary had come on leave from Dubai to India along with his return journey confirmed ticket for Nov 23, 2007, the flight time being at 8.55 p.m.&#8221;<\/p>\n<p>&#8220;Chaudhary contacted the airline on phone on Nov 23, at about 4 p.m. and the airline after enquiring his name and the ticket number, informed him that the flight will take off at 8.30 p.m. in place of 8.55 p.m., but when he reached the airport, the airline informed him that the flight was cancelled,&#8221; the commission noted in its order.<\/p>\n<p>Chaudhary said in his complaint that his employer &#8211; Dodsal Engineering, Procurement and Construction Pvt. Ltd. in Abu Dhabi &#8211; cut his wages for 11 days (Rs. 97,628) as he could not rejoin duty on time on the morning of Nov 24, 2007. He was also not offered a seat on any other flight.<\/p>\n<p>&#8220;The liability of Air India may not be absolute and may be diluted on the ground for reasons beyond control. The reason given by the airline for cancellation of the flight just before two-and-a-half hours of its flying was that of operational reason,&#8221; the commission said.<\/p>\n<p>&#8220;It has not been elaborated as to what the operation reason was, and the reason furnished by the airline is not only obscure but incomplete. That means that no proper reasons were given by the airline for the cancellation of the flight,&#8221; Zaidi said.<\/p>\n<p>&#8220;There is nothing in the explanation offered from the side of Air India, which may indicate their inability to transport the booked passengers, including Chaudhary, for the reasons beyond their control. They are, therefore, to be held liable for damages and the district consumer forum was therefore wholly justified in the award made by them,&#8221; the commission said.<\/p>\n<p>Air India now has the option of challenging the state consumer commission&#8217;s decision in the national consumer commission.<\/p>\n<p>(Source: IANS)<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Air India&#8217;s unexplained cancellation of a flight to Dubai has led to the Delhi Consumer Commission ordering it to compensate the affected passenger Rs.1.07 lakh for not making alternate arrangements for 11 days. Commission President Barkat Ali Zaidi and Member Salma Noor accepted the plea of Deepak Kumar Chaudhary, a Delhi resident employed in Abu [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[25675,47776,47765,47774,47775,23371],"class_list":["post-29719","post","type-post","status-publish","format-standard","hentry","category-top-law-news","tag-air-india-to-compensate-dubai-bound-passenger-for-cancelled-flight","tag-national-news","tag-news","tag-todays-news","tag-todays-top-news","tag-top-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Air India to compensate Dubai-bound passenger for cancelled flight<\/title>\n<meta name=\"description\" content=\"Air India to compensate Dubai-bound passenger for cancelled flight\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.legalindia.com\/news\/air-india-to-compensate-dubai-bound-passenger-for-cancelled-flight\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Air India to compensate Dubai-bound passenger for cancelled flight\" \/>\n<meta property=\"og:description\" content=\"Air India to compensate Dubai-bound passenger for cancelled flight\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.legalindia.com\/news\/air-india-to-compensate-dubai-bound-passenger-for-cancelled-flight\" \/>\n<meta property=\"og:site_name\" content=\"Legal News India - Supreme Court &amp; 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The National Consumer Disputes Redressal Commission held that there was deficiency in service towards the passengers and directed the Kuwait\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/07\/capping-airfare.jpg?fit=400%2C266&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":44516,"url":"https:\/\/www.legalindia.com\/news\/swiss-asked-compensate-wrong-meal-flight","url_meta":{"origin":29719,"position":1},"title":"Swiss asked to compensate for wrong meal on flight","author":"Legal India News","date":"August 23, 2016","format":false,"excerpt":"The apex consumer commission has directed a foreign airline to pay a compensation of Rs 20,000 to a customer and upgrade his economy class ticket to business class if he travelled in future, as a penalty for serving him non-vegetarian food instead of a Jain meal he had opted for.\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/07\/capping-airfare.jpg?fit=400%2C266&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":47885,"url":"https:\/\/www.legalindia.com\/news\/railways-asked-compensate-passenger-stolen-luggage","url_meta":{"origin":29719,"position":2},"title":"Railways asked to compensate passenger for stolen luggage","author":"Legal India Admin","date":"April 20, 2017","format":false,"excerpt":"Railways has to ensure safety of not just the passengers, but also their belongings, Delhi state consumer commission has said while holding it responsible for service deficiency after a commuter's luggage got stolen. The State Consumer Disputes Redressal Commission (SCDRC), while dismissing the Railways' appeal against a district forum's order,\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"Railways asked to compensate passenger for stolen luggage","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/08\/order.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":29124,"url":"https:\/\/www.legalindia.com\/news\/jet-asked-to-compensate-passengers-who-missed-flight","url_meta":{"origin":29719,"position":3},"title":"Jet asked to compensate passengers who missed flight","author":"Legal India Admin","date":"July 12, 2013","format":false,"excerpt":"Jet Airways has been penalised for a Jaipur-Mumbai flight delay which resulted in two passengers missing its international flight to Hong Kong. The National Consumer Disputes Redressal Commission has hauled up the airline for deficiency in service. The national commission, in a recent order, said: \"Staff of Jet Airline knew\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":45036,"url":"https:\/\/www.legalindia.com\/news\/ai-pay-compensation-rs-1l-serving-stale-food","url_meta":{"origin":29719,"position":4},"title":"AI to pay compensation of Rs 1L for serving stale food","author":"Legal India News","date":"September 26, 2016","format":false,"excerpt":"Air India has been directed to pay Rs one lakh by the apex consumer commission as compensation for serving stale food to a passenger aboard a Mumbai-New York flight. The National Consumer Disputes Redressal Commission, while dismissing the revision petition filed by the airline in 2015, said \"the nature of\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/07\/capping-airfare.jpg?fit=400%2C266&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":45595,"url":"https:\/\/www.legalindia.com\/news\/airline-pay-rs-1-lakh-passenger-loss-bag","url_meta":{"origin":29719,"position":5},"title":"Airline to pay Rs 1 lakh to passenger for loss of bag","author":"Legal India Admin","date":"November 4, 2016","format":false,"excerpt":"Delhi State Consumer Commission has directed British Airways to pay Rs one lakh compensation for losing a bag of a passenger who was flying to London eight years ago. Delhi State Consumer Dispute Redressal Commission, while upholding the compensation amount decided by a district forum here, observed that the incident\u2026","rel":"","context":"In &quot;Consumer Law News&quot;","block_context":{"text":"Consumer Law News","link":"https:\/\/www.legalindia.com\/news\/category\/consumer-law-news"},"img":{"alt_text":"delhi-state-consumer-dispute-redressal-commission","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/11\/Delhi-State-Consumer-Dispute-Redressal-Commission-300x166.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"jetpack_shortlink":"https:\/\/wp.me\/p6H5Bf-7Jl","jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/29719","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/comments?post=29719"}],"version-history":[{"count":0,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/29719\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/media?parent=29719"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/categories?post=29719"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/tags?post=29719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}