{"id":40810,"date":"2016-01-07T18:38:20","date_gmt":"2016-01-07T13:08:20","guid":{"rendered":"https:\/\/www.legalindia.com\/news\/?p=40810"},"modified":"2016-01-08T03:46:51","modified_gmt":"2016-01-07T22:16:51","slug":"if-telcos-compensate-for-call-dropsthey-cant-recover-it-delhi-hc","status":"publish","type":"post","link":"https:\/\/www.legalindia.com\/news\/if-telcos-compensate-for-call-dropsthey-cant-recover-it-delhi-hc","title":{"rendered":"If telcos compensate for call drops,they can&#8217;t recover it: Delhi HC"},"content":{"rendered":"<figure id=\"attachment_40566\" aria-describedby=\"caption-attachment-40566\" style=\"width: 300px\" class=\"wp-caption alignright\"><a href=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?ssl=1\" rel=\"attachment wp-att-40566\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"40566\" data-permalink=\"https:\/\/www.legalindia.com\/news\/call-drops-trai-says-no-coercive-steps-against-telecos-till-jan-6\/call-drops\" data-orig-file=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&amp;ssl=1\" data-orig-size=\"600,450\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"call-drops\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=300%2C225&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&amp;ssl=1\" class=\"wp-image-40566 size-medium\" src=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?resize=300%2C225&#038;ssl=1\" alt=\"If telcos compensate for call drops,they can't recover it: Delhi HC\" width=\"300\" height=\"225\" srcset=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?resize=300%2C225&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?w=600&amp;ssl=1 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-40566\" class=\"wp-caption-text\">If telcos compensate for call drops,they can&#8217;t recover it: Delhi HC<\/figcaption><\/figure>\n<p>Delhi High Court today observed that if telecom operators were compelled to compensate consumers for call drops as per the new TRAI regulations, they would not be able to recover it if the rule was set aside in future.<\/p>\n<p>A bench of Chief Justice G Rohini and Justice Jayant Nath also said it did not appear that the Telecom Regulatory Authority of India (TRAI) had considered the objections raised by the cellular operators against the compensatory regulation which mandates them to pay consumers one rupee per call drop experienced on their networks, subject to a cap of Rs 3 a day.<\/p>\n<p>The bench, however, agreed with TRAI that the regulator had the power to make the present regulation, which aimed at compensating consumers for the call drops.<\/p>\n<p>In his response, Additional Solicitor General (ASG) P S Narasimha, appearing for TRAI, said a technical consultation paper was sent to all stakeholders, including telecom firms, on the call drops issue and all their representations were considered before the rule was made.<\/p>\n<p>The ASG said the compensatory rule was made due to consumer complaints that call drops were happening more often and added that the call drops amounted to the service providers &#8220;breaching&#8221; the contract they have with the users.<\/p>\n<p>He also said the rule was formulated in order to ensure that the telcos invested more and to make them fall in line and provide better service to consumers.<\/p>\n<p>Narasimha contended that currently, the telecom firms were not compensating consumers for call drops by taking advantage of TRAI&#8217;s undertaking that it would not take coercive steps against them and said the regulation has to be implemented.<\/p>\n<p>Senior advocate Abhishek Manu Singhvi, appearing for the telecom majors, contended that under the Quality of Service regulations, which are to be adhered to as part of the licence conditions, two per cent of call drops are exempted.<\/p>\n<p>He questioned how they can be penalised Re 1, when there was a two per cent exemption.<br \/>\n(Reopens LGD11)<\/p>\n<p>Singhvi told the court that the companies would incur huge loss if they pay the compensation as call drops could occur for no fault in their service.<\/p>\n<p>Narasimha, in response, said in the first quarter of 2015 there were<\/p>\n<p>around 25,787 crore outgoing calls on the network of the 12 licencees\/operators and the number of call drops came were 200 crore, whereas the revenue of the service providers was Rs 36,787 crore for the same period.<\/p>\n<p>He said the compensation payable would be only a &#8220;flea bite&#8221; and thus the regulation must come into force and added that the consumers are demanding that they be compensated for every dropped call, but TRAI has capped it at three.<\/p>\n<p>Singhvi, on the other hand, argued that at the end of a month, consumers would be more interested in lesser call drops in the next month and not in collecting compensation.<\/p>\n<p>He said all the telecom majors want to reduce call drops and were working towards that in a phased manner.<\/p>\n<p>There cannot be seamless connectivity when travelling from area to area and even under the quality of service regulations, the companies are required to maintain 90 per cent coverage, he said.<\/p>\n<p>He contended that the regulation was arbitrary and unreasonable and had no legislative sanction and added that the call drops was occurring due to lack of towers.<\/p>\n<p>On the issue of the regulation being arbitrary, Narasimha said the rule was not an exercise in executive power but was subordinate\/delegated legislation and so the question of arbitrariness and unreasonableness does not apply.<\/p>\n<p>After hearing arguments for over two hours, the court listed the matter for further hearing on January 11.<\/p>\n<p>The court was hearing pleas filed by Cellular Operators Association of India (COAI), Association of Unified Telecom Service Providers of India (AUSPI) and 21 telecom operators, challenging TRAI&#8217;s October 16, 2015, rule mandating them to pay consumers one rupee per call drop experienced on their networks, subject to a cap of Rs 3 a day.<\/p>\n<p>TRAI, yesterday, in an affidavit had told the court that the telecom companies failed to keep investments commensurate with the pace of increase in usage and growth in number of subscribers being added by them.<\/p>\n<p>It had also said that lack of investment by telecom firms in network infrastructure like mobile towers, appears to be the main reason behind the &#8220;pervasive problem&#8221; of call drops across the country.<\/p>\n<p>( Source &#8211; PTI )<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delhi High Court today observed that if telecom operators were compelled to compensate consumers for call drops as per the new TRAI regulations, they would not be able to recover it if the rule was set aside in future. A bench of Chief Justice G Rohini and Justice Jayant Nath also said it did not [&hellip;]<\/p>\n","protected":false},"author":38299,"featured_media":36725,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[146,255,31987,35222,117,80,35223],"class_list":["post-40810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-top-law-news","tag-court","tag-delhi-high-court","tag-featured","tag-if-telcos-compensate-for-call-drops","tag-law","tag-legal-news","tag-they-cant-recover-it-delhi-hc"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>If telcos compensate for call drops,they can&#039;t recover it: Delhi HC - Legal News India - Supreme Court &amp; High Court Updates<\/title>\n<meta name=\"description\" content=\"Delhi High Court today observed that if telecom operators were compelled to compensate consumers for call drops as per the new TRAI regulations, they - Get the latest legal news from the Supreme Court, High Courts, and government. 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The plea of the associations was mentioned before a bench of Chief Justice\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=525%2C300 1.5x"},"classes":[]},{"id":41694,"url":"https:\/\/www.legalindia.com\/news\/delhi-hc-to-pronounce-verdict-on-trais-tariff-order-on-call-drop","url_meta":{"origin":40810,"position":1},"title":"Delhi HC to pronounce verdict on TRAI\u2019s tariff order on call drop","author":"Legal India Admin","date":"February 28, 2016","format":false,"excerpt":"The Delhi High Court is likely to pronounce tomorrow its verdict on pleas challenging tariff order of Telecom Regulatory Authority of India (TRAI) making it mandatory for cellular operators to compensate subscribers for call drops from January onwards. A Bench of Chief Justice G. Rohini and Justice Jayant Nath would\u2026","rel":"","context":"In &quot;Consumer Law News&quot;","block_context":{"text":"Consumer Law News","link":"https:\/\/www.legalindia.com\/news\/category\/consumer-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/02\/trai.jpg?fit=660%2C437&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/02\/trai.jpg?fit=660%2C437&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/02\/trai.jpg?fit=660%2C437&ssl=1&resize=525%2C300 1.5x"},"classes":[]},{"id":41782,"url":"https:\/\/www.legalindia.com\/news\/call-drops-sc-refuses-interim-stay-on-hc-order","url_meta":{"origin":40810,"position":2},"title":"Call drops: SC refuses interim stay on HC order","author":"Legal India News","date":"March 4, 2016","format":false,"excerpt":"The Supreme Court on Friday declined any interim relief to telecom companies against the Delhi High Court's order upholding TRAI's decision making it mandatory for them to compensate subscribers for call drops from January 1, 2016. \"It's a question of interim order. We will hear it on Thursday (March 10).\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=525%2C300 1.5x"},"classes":[]},{"id":41707,"url":"https:\/\/www.legalindia.com\/news\/delhi-hc-upholds-trai-order-to-compensate-consumers-for-call-drops","url_meta":{"origin":40810,"position":3},"title":"Delhi HC upholds TRAI order to compensate consumers for call drops","author":"Legal India News","date":"February 29, 2016","format":false,"excerpt":"In a significant development, the Delhi High Court today upheld telecom regulator\u2019s \u00a0Trai decision asking operators to mandatory compensate mobile users with rupee one for every call drop, maximum to three calls per day. \u00a0 Telecom operators had approached the Delhi High Court against Trai\u2019s regulation. Petitions were filed by\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=525%2C300 1.5x"},"classes":[]},{"id":42933,"url":"https:\/\/www.legalindia.com\/news\/trai-regulation-call-drops-arbitrary-unreasonable-sc","url_meta":{"origin":40810,"position":4},"title":"TRAI regulation on call drops is arbitrary, unreasonable: SC","author":"Legal India News","date":"May 11, 2016","format":false,"excerpt":"The Supreme Court on Wednesday struck down the TRAI regulation making it mandatory for telecom companies to compensate subscribers for call drops holding it as \"arbitrary, unreasonable and non-transparent\". \"We have held the impugned regulation to be ultra vires, arbitrary, unreasonable and non-transparent,\" a bench comprising Justices Kurian Joseph and\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/05\/trai-l.jpg?fit=759%2C422&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/05\/trai-l.jpg?fit=759%2C422&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/05\/trai-l.jpg?fit=759%2C422&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/05\/trai-l.jpg?fit=759%2C422&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":40806,"url":"https:\/\/www.legalindia.com\/news\/pil-in-hc-for-enforcement-of-laws-on-call-drops","url_meta":{"origin":40810,"position":5},"title":"PIL in HC for enforcement of laws on call drops","author":"Legal India News","date":"January 7, 2016","format":false,"excerpt":"A PIL was today moved in Delhi High Court seeking enforcement of existing laws on call drops and waiver of full amount of a call when it is dropped. The petition was mentioned before a bench of justices Badar Durrez Ahmed and Sanjeev Sachdeva which directed the registry to list\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"PIL in HC for enforcement of laws on call drops","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/delhi-high-court.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"jetpack_shortlink":"https:\/\/wp.me\/p6H5Bf-aCe","jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/40810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/users\/38299"}],"replies":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/comments?post=40810"}],"version-history":[{"count":0,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/40810\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/media\/36725"}],"wp:attachment":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/media?parent=40810"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/categories?post=40810"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/tags?post=40810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}