{"id":41707,"date":"2016-02-29T05:40:11","date_gmt":"2016-02-29T00:10:11","guid":{"rendered":"https:\/\/www.legalindia.com\/news\/?p=41707"},"modified":"2016-02-29T05:40:11","modified_gmt":"2016-02-29T00:10:11","slug":"delhi-hc-upholds-trai-order-to-compensate-consumers-for-call-drops","status":"publish","type":"post","link":"https:\/\/www.legalindia.com\/news\/delhi-hc-upholds-trai-order-to-compensate-consumers-for-call-drops","title":{"rendered":"Delhi HC upholds TRAI order to compensate consumers for call drops"},"content":{"rendered":"<div>\n<figure id=\"attachment_40566\" aria-describedby=\"caption-attachment-40566\" style=\"width: 300px\" class=\"wp-caption alignright\"><a href=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?ssl=1\" rel=\"attachment wp-att-40566\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" data-attachment-id=\"40566\" data-permalink=\"https:\/\/www.legalindia.com\/news\/call-drops-trai-says-no-coercive-steps-against-telecos-till-jan-6\/call-drops\" data-orig-file=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&amp;ssl=1\" data-orig-size=\"600,450\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"call-drops\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=300%2C225&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&amp;ssl=1\" class=\"wp-image-40566 size-medium\" src=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?resize=300%2C225&#038;ssl=1\" alt=\"Delhi HC upholds TRAI order to compensate consumers for call drops\" width=\"300\" height=\"225\" srcset=\"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?resize=300%2C225&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?w=600&amp;ssl=1 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-40566\" class=\"wp-caption-text\">Delhi HC upholds TRAI order to compensate consumers for call drops<\/figcaption><\/figure>\n<p>In a significant development, the Delhi High Court today upheld telecom regulator\u2019s \u00a0Trai decision asking operators to mandatory compensate mobile users with rupee one for every call drop, maximum to three calls per day.<\/p><\/div>\n<p>&nbsp;<\/p>\n<div>Telecom operators had approached the Delhi High Court against Trai\u2019s regulation. Petitions were filed by the Cellular Operators Association of India, the association of Unified Telecom Service Providers of India and 21 telecom operators, including Vodafone, Bharti Airtel and Reliance.The petition by COAI and others was dismissed by the Delhi HC today.<\/div>\n<p>&nbsp;<\/p>\n<div>In October last year, Trai issued amendment in Telecom Consumers Protection Regulations mandating mobile service providers to compensate their subscribers for call dropped or automatically disconnected due to technical glitches in their network.<\/div>\n<p>&nbsp;<\/p>\n<div>The rules mandated telecom operators to provider Re 1 compensation for each call dropped, with a compensation cap of Rs 3 per day starting January 1 but no coercive step was taken by the regulator as the matter was pending in the Court.<\/div>\n<p>&nbsp;<\/p>\n<div>Trai had told the high court that consumers have a right to get compensated for call drops and this was different from the quality of service guidelines that cellular service providers have to follow under the licence conditions.<\/div>\n<p>&nbsp;<\/p>\n<div>However, telecom companies had argued that even if consumers were facing problems, a regulation without statutory backing cannot be created. The firms had claimed that everyone was prejudiced against them, while referring to some pleas filed by consumer groups in support of Trai&#8217;s October 16 regulation which mandates cellular operators to pay consumers one rupee per call drop experienced on their networks, subject to a cap of Rs 3 a day. The operators have sought quashing of the regulation.<\/div>\n<div>( Source &#8211; PTI )<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In a significant development, the Delhi High Court today upheld telecom regulator\u2019s \u00a0Trai decision asking operators to mandatory compensate mobile users with rupee one for every call drop, maximum to three calls per day. &nbsp; Telecom operators had approached the Delhi High Court against Trai\u2019s regulation. Petitions were filed by the Cellular Operators Association of [&hellip;]<\/p>\n","protected":false},"author":38299,"featured_media":40566,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[35053,146,35849,255,31987,117,80,1800],"class_list":["post-41707","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-top-law-news","tag-call-drops","tag-court","tag-delhi-hc-upholds-trai-order-to-compensate-consumers-for-call-drops","tag-delhi-high-court","tag-featured","tag-law","tag-legal-news","tag-trai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delhi HC upholds TRAI order to compensate consumers for call drops - Legal News India - Supreme Court &amp; High Court Updates<\/title>\n<meta name=\"description\" content=\"In a significant development, the Delhi High Court today upheld telecom regulator\u2019s \u00a0Trai decision asking operators to mandatory compensate mobile users - Get the latest legal news from the Supreme Court, High Courts, and government. 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Rohini and Justice Jayant Nath would\u2026","rel":"","context":"In &quot;Consumer Law News&quot;","block_context":{"text":"Consumer Law News","link":"https:\/\/www.legalindia.com\/news\/category\/consumer-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/02\/trai.jpg?fit=660%2C437&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/02\/trai.jpg?fit=660%2C437&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/02\/trai.jpg?fit=660%2C437&ssl=1&resize=525%2C300 1.5x"},"classes":[]},{"id":40565,"url":"https:\/\/www.legalindia.com\/news\/call-drops-trai-says-no-coercive-steps-against-telecos-till-jan-6","url_meta":{"origin":41707,"position":2},"title":"Call drops: TRAI says no coercive steps against telecos till Jan 6","author":"Legal India News","date":"December 22, 2015","format":false,"excerpt":"Telecom Regulatory Authority of India (TRAI) on Tuesday told Delhi HC that no coercive steps would be taken against telecom companies till January 6 in connection with call drop norms. The telecom regulator had said that it would be mandatory for cellular operators to compensate subscribers for call drops from\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=525%2C300 1.5x"},"classes":[]},{"id":42933,"url":"https:\/\/www.legalindia.com\/news\/trai-regulation-call-drops-arbitrary-unreasonable-sc","url_meta":{"origin":41707,"position":3},"title":"TRAI regulation on call drops is arbitrary, unreasonable: SC","author":"Legal India News","date":"May 11, 2016","format":false,"excerpt":"The Supreme Court on Wednesday struck down the TRAI regulation making it mandatory for telecom companies to compensate subscribers for call drops holding it as \"arbitrary, unreasonable and non-transparent\". \"We have held the impugned regulation to be ultra vires, arbitrary, unreasonable and non-transparent,\" a bench comprising Justices Kurian Joseph and\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/05\/trai-l.jpg?fit=759%2C422&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/05\/trai-l.jpg?fit=759%2C422&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/05\/trai-l.jpg?fit=759%2C422&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2016\/05\/trai-l.jpg?fit=759%2C422&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":41768,"url":"https:\/\/www.legalindia.com\/news\/call-drops-sc-agrees-to-hear-telcos-plea-vs-hc-order","url_meta":{"origin":41707,"position":4},"title":"Call drops: SC agrees to hear telcos&#8217; plea vs HC order","author":"Legal India News","date":"March 3, 2016","format":false,"excerpt":"The Supreme Court today agreed to hear a plea of two cellular operator associations challenging Delhi High Court order upholding TRAI's decision making it mandatory for them to compensate subscribers for call drops from January 1, 2016. The plea of the associations was mentioned before a bench of Chief Justice\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=525%2C300 1.5x"},"classes":[]},{"id":41782,"url":"https:\/\/www.legalindia.com\/news\/call-drops-sc-refuses-interim-stay-on-hc-order","url_meta":{"origin":41707,"position":5},"title":"Call drops: SC refuses interim stay on HC order","author":"Legal India News","date":"March 4, 2016","format":false,"excerpt":"The Supreme Court on Friday declined any interim relief to telecom companies against the Delhi High Court's order upholding TRAI's decision making it mandatory for them to compensate subscribers for call drops from January 1, 2016. \"It's a question of interim order. We will hear it on Thursday (March 10).\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/12\/call-drops.jpg?fit=600%2C450&ssl=1&resize=525%2C300 1.5x"},"classes":[]}],"jetpack_shortlink":"https:\/\/wp.me\/p6H5Bf-aQH","jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/41707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/users\/38299"}],"replies":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/comments?post=41707"}],"version-history":[{"count":0,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/41707\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/media\/40566"}],"wp:attachment":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/media?parent=41707"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/categories?post=41707"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/tags?post=41707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}