{"id":44352,"date":"2016-08-12T08:32:56","date_gmt":"2016-08-12T03:02:56","guid":{"rendered":"https:\/\/www.legalindia.com\/news\/?p=44352"},"modified":"2016-08-12T08:32:56","modified_gmt":"2016-08-12T03:02:56","slug":"irctc-asked-compensate-wrong-train-schedule","status":"publish","type":"post","link":"https:\/\/www.legalindia.com\/news\/irctc-asked-compensate-wrong-train-schedule","title":{"rendered":"IRCTC asked to compensate for wrong train schedule"},"content":{"rendered":"
\"IRCTC
IRCTC asked to compensate for wrong train schedule<\/figcaption><\/figure>\n

A consumer court has directed the IRCTC to pay a compensation of Rs 7,000 along with ticket and RTI costs to a Thane resident for his sufferings due to the rail corporation’s deficient service in giving wrong train schedule to him.<\/p>\n

Indian Railway Catering and Tourism Corporation (IRCTC), is a subsidiary of the Indian Railways that handles the catering, tourism and its online ticketing operations.<\/p>\n

Complainant Gopal Bankatlalji Bajaj, from Kamothe in Navi Mumbai, had booked his train ticket through the IRCTC portal for a reserved seat in Nagpur-Mumbai Express for travelling from Amravati to Mumbai on May 5, 2013.<\/p>\n

He made an online payment of Rs 300, and he got the ticket with PNR number on his mobile via an SMS from IRCTC.<\/p>\n

However, when he arrived at Amravati station at the specified time to board the train, which was scheduled to depart at 1940 hrs, he was informed that it was late by four-and-a-half hours.<\/p>\n

As he had to reach his office the next day, he purchased a general ticket for Rs 180. He then travelled the entire distance with extreme difficulty in general (unreserved) compartment of another train, the complainant stated before the Thane District consumer Redressal Forum.<\/p>\n

He also informed the forum that the IRCTC had informed him in reply to an e-mail that the train was on time.<\/p>\n

However, later the complainant sought the train running status vide an RTI query from the IRCTC headquarters in New Delhi, which informed him that the train was running behind its schedule on that day.<\/p>\n

The IRCTC also refunded Rs 300 which he paid for the first ticket that he had booked.<\/p>\n

However, unhappy with wrong information being provided by IRCTC about train schedule, Bajaj also sought refund of the money he spent on the second ticket and also the RTI charges, beides the compensation for sufferings and legal expenses.<\/p>\n

The forum relied on the fact that IRCTC refunded Rs 300, which means there was a delay in running of the train, and also the RTI reply kept before it.<\/p>\n

Thus, Forum president Sneha Mhatre, and members Madhuri Vishwarupe and N D Kadam recently ordered the IRCTC to pay the new ticket cost of Rs 180, and also the Rs 150 RTI cost along with 12 per cent interest from May 5, 2013, to the complainant, along with Rs 5,000 towards mental his sufferings and Rs 2,000 for his legal expenses.<\/p>\n

The forum observed that in falsely informing that the train was running as per schedule, the IRCTC has given deficient services to the complainant.<\/p>\n

(Source : PTI)<\/p>\n","protected":false},"excerpt":{"rendered":"

A consumer court has directed the IRCTC to pay a compensation of Rs 7,000 along with ticket and RTI costs to a Thane resident for his sufferings due to the rail corporation’s deficient service in giving wrong train schedule to him. Indian Railway Catering and Tourism Corporation (IRCTC), is a subsidiary of the Indian Railways […]<\/p>\n","protected":false},"author":38299,"featured_media":44353,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[78],"tags":[146,31987,9631,24399,117,80],"class_list":["post-44352","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-public-utilities","tag-court","tag-featured","tag-indian-railway","tag-irctc","tag-law","tag-legal-news"],"yoast_head":"\nIRCTC asked to compensate for wrong train schedule - Legal News India - Supreme Court & High Court Updates<\/title>\n<meta name=\"description\" content=\"A consumer court has directed the IRCTC to pay a compensation of Rs 7,000 along with ticket and RTI costs to a Thane resident for his sufferings due to - Get the latest legal news from the Supreme Court, High Courts, and government. 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Just dial the number and then make four wrong entries and your call will be directly transferred to an executive. It is weird but that\u2019s how it works. The revelation was made by an\u2026","rel":"","context":"In "Top Law News"","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":28623,"url":"https:\/\/www.legalindia.com\/news\/railways-to-pay-over-rs-50k-for-2yr-delay-in-refund","url_meta":{"origin":44352,"position":1},"title":"Railways to pay over Rs 50K for 2yr delay in refund","author":"Legal India Admin","date":"June 3, 2013","format":false,"excerpt":"Pulling up Indian Railways for taking over two years to process a passenger's refund request and then \"illegally\" rejecting it, a consumer forum here has directed it to pay a compensation of Rs 50,000 to the complainant. The New Delhi District Consumer Disputes Redressal Forum held Indian Railway Catering and\u2026","rel":"","context":"In "Top Law News"","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":54962,"url":"https:\/\/www.legalindia.com\/news\/irctc-scam-delhi-court-grants-interim-bail-to-rjd-chief-lalu-prasad","url_meta":{"origin":44352,"position":2},"title":"IRCTC Scam: Delhi court grants interim bail to RJD Chief Lalu Prasad","author":"Legal India Admin","date":"December 20, 2018","format":false,"excerpt":"NEW DELHI: Former Bihar chief minister and RJD Chief Lalu Prasad Yadav gets interim bail till January 19 by Delhi\u2019s Patiala court\u00a0in two Indian Railway Catering and Tourism Corporation (IRCTC) scam cases filed by the CBI and the ED.\u00a0 The court directed both the Central Bureau of Investigation (CBI) and\u2026","rel":"","context":"In "Top Law News"","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/12\/Lalu-1-770x433.jpg?fit=770%2C433&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/12\/Lalu-1-770x433.jpg?fit=770%2C433&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/12\/Lalu-1-770x433.jpg?fit=770%2C433&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/12\/Lalu-1-770x433.jpg?fit=770%2C433&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":53754,"url":"https:\/\/www.legalindia.com\/news\/bail-to-rabri-devi-tejashwi-yadav-in-irctc-land-scam-case","url_meta":{"origin":44352,"position":3},"title":"Bail to Rabri Devi, Tejashwi Yadav in IRCTC land scam case","author":"Legal India Admin","date":"August 31, 2018","format":false,"excerpt":"NEW DELHI:\u00a0Delhi\u2019s Patiala House Court on Friday granted bail to former Bihar chief minister Rabri Devi and her son\u00a0son Tejashwi Yadav in the Indian Railway Catering and Tourism Corporation (IRCTC) scam case. A day after Lalu Yadav had to surrender following the end of his parole, the court decision comes\u2026","rel":"","context":"In "High Profile Cases"","block_context":{"text":"High Profile Cases","link":"https:\/\/www.legalindia.com\/news\/category\/high-profile-cases"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/08\/31tejaswi-rabri.jpg?fit=670%2C597&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/08\/31tejaswi-rabri.jpg?fit=670%2C597&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/08\/31tejaswi-rabri.jpg?fit=670%2C597&ssl=1&resize=525%2C300 1.5x"},"classes":[]},{"id":53446,"url":"https:\/\/www.legalindia.com\/news\/irctc-scam-case-lalu-prasad-wife-son-and-others-summoned-as-accused","url_meta":{"origin":44352,"position":4},"title":"IRCTC scam case: Lalu Prasad, wife, son and others summoned as accused","author":"Legal India Admin","date":"July 30, 2018","format":false,"excerpt":"New Delhi:\u00a0A Delhi court today summoned RJD supremo Lalu Prasad Yadav, his wife Rabri Devi and son Tejashwi Yadav and others as accused in the Indian Railway Catering and Tourism Corporation (IRCTC) scam. Special Judge Arvind Kumar directed them to appear before the court on August 31 in a case\u2026","rel":"","context":"In "High Profile Cases"","block_context":{"text":"High Profile Cases","link":"https:\/\/www.legalindia.com\/news\/category\/high-profile-cases"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/07\/Lalu-Prasad-Yadav-wife-Rabri-Devi-son-Tejashwi.jpg?fit=800%2C480&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/07\/Lalu-Prasad-Yadav-wife-Rabri-Devi-son-Tejashwi.jpg?fit=800%2C480&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/07\/Lalu-Prasad-Yadav-wife-Rabri-Devi-son-Tejashwi.jpg?fit=800%2C480&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/07\/Lalu-Prasad-Yadav-wife-Rabri-Devi-son-Tejashwi.jpg?fit=800%2C480&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":55286,"url":"https:\/\/www.legalindia.com\/news\/irctc-scam-delhi-court-grants-bail-to-lalu-yadav-rabri-devi-and-son","url_meta":{"origin":44352,"position":5},"title":"IRCTC scam : Delhi court grants bail to Lalu Yadav, Rabri Devi and son","author":"Legal India Admin","date":"January 28, 2019","format":false,"excerpt":"A Delhi court Monday granted bail to RJD chief Lalu Prasad, his wife Rabri Devi and son Tejashwi Yadav in a money laundering case related to the Indian Railway Catering and Tourism Corporation (IRCTC) scam. 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