{"id":4784,"date":"2010-03-28T16:40:07","date_gmt":"2010-03-28T11:10:07","guid":{"rendered":"https:\/\/www.legalindia.in\/news\/?p=4784"},"modified":"2010-03-28T16:40:07","modified_gmt":"2010-03-28T11:10:07","slug":"dial-four-wrong-entries-to-talk-to-railway-enquiry-executive","status":"publish","type":"post","link":"https:\/\/www.legalindia.com\/news\/dial-four-wrong-entries-to-talk-to-railway-enquiry-executive","title":{"rendered":"Dial four wrong entries to talk to railway enquiry executive!"},"content":{"rendered":"<div id=\"TixyyLink\">\n<p>Tired of trying to reach a call centre executive in Indian Railways\u2019 passenger information system 139? Just dial the number and then make four wrong entries and your call will be directly transferred to an executive.<\/p>\n<p>It is weird but that\u2019s how it works. The revelation was made by an official of the Indian Railway Catering and Tourism Corporation (IRCTC) during a hearing at the Central Information Commission (CIC).<\/p>\n<p>Hanuman Sharma, a resident of Rajasthan, wanted some information regarding 139. When he did not get satisfactory answers, he approached the CIC.<\/p>\n<p>The call centre number 139, which works round the clock, is run by the IRCTC. Currently, it operates in several metropolitan cities in the country. Though the option exists to get through to an operator, it does not work most times.<\/p>\n<p>During the hearing March 11, the IRCTC was represented by public information officer (PIO) Anil Chopra and manager (legal) Gurpreet Singh.<\/p>\n<p>Sharma, who presented his case through audio conferencing from Rajasthan, wanted to know the amount charged by the IRCTC per call per minute on basic telephone and mobile telephones and if there was an option to directly talk to call centre executives.<\/p>\n<p>\u201cThe respondent stated that the IRCTC does not generate any revenue from the calls. With regard to the possibility of directly talking to human agents, he (IRCTC official) explained that it is possible to do so after (dialling) four wrong entries,\u201d Information Commissioner Annapurna Dixit noted in the order.<\/p>\n<p>\u201cThe respondent (IRCTC) also stated that point-wise information is now ready with them and will be provided to the appellant. The Commission directs the PIO to provide the information as sought by the appellant by April 10, 2010,\u201d Dixit said in her order.<\/p>\n<p>Lakhs of people call every day to enquire about train ticket reservation details, train arrival-departure times or availability of berths. Passengers usually face problems reaching executives when they call on the inquiry number.<\/p>\n<p>\u201cI often use 139 to make queries. No doubt the number is very helpful but sometimes it\u2019s very difficult to reach call centre executives directly,\u201d said 25-year-old Parul Sharma.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tired of trying to reach a call centre executive in Indian Railways\u2019 passenger information system 139? Just dial the number and then make four wrong entries and your call will be directly transferred to an executive. It is weird but that\u2019s how it works. The revelation was made by an official of the Indian Railway [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-4784","post","type-post","status-publish","format-standard","hentry","category-top-law-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dial four wrong entries to talk to railway enquiry executive! - Legal News India - Supreme Court &amp; High Court Updates<\/title>\n<meta name=\"description\" content=\"Tired of trying to reach a call centre executive in Indian Railways\u2019 passenger information system 139? 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The New Delhi District Consumer Disputes Redressal Forum held Indian Railway Catering and\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9154,"url":"https:\/\/www.legalindia.com\/news\/railway-ministry-questioned-on-quality-of-food-on-trains","url_meta":{"origin":4784,"position":3},"title":"Railway ministry questioned on quality of food on trains","author":"Legal India Admin","date":"February 23, 2011","format":false,"excerpt":"The Delhi High Court Wednesday questioned the railway ministry on a petition alleging non-implementation of its 2010 catering policy, resulting in huge losses to the government and denial of good quality food to commuters. The division bench of Chief Justice Deepak Misra and Justice Sanjiv Khanna issued notices to the\u2026","rel":"","context":"In &quot;Media &amp; Entertainment News&quot;","block_context":{"text":"Media &amp; Entertainment News","link":"https:\/\/www.legalindia.com\/news\/category\/media-entertainment-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.in\/news\/wp-content\/uploads\/2011\/02\/Delhi-High-Court5.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":40776,"url":"https:\/\/www.legalindia.com\/news\/why-permit-sale-of-only-rail-neer-at-stations-bombay-hc","url_meta":{"origin":4784,"position":4},"title":"Why permit sale of only Rail Neer at stations: Bombay HC","author":"Legal India News","date":"January 6, 2016","format":false,"excerpt":"The Bombay High Court today sought to know from IndianRailways why sale of only one brand of mineral water is permitted at railway stations where different brands and varieties of food are available. A division bench headed by Justice N H Patil was hearing a public interest litigation by commuter\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/10\/rail-neer-scam.jpg?fit=600%2C450&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/10\/rail-neer-scam.jpg?fit=600%2C450&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2015\/10\/rail-neer-scam.jpg?fit=600%2C450&ssl=1&resize=525%2C300 1.5x"},"classes":[]},{"id":54962,"url":"https:\/\/www.legalindia.com\/news\/irctc-scam-delhi-court-grants-interim-bail-to-rjd-chief-lalu-prasad","url_meta":{"origin":4784,"position":5},"title":"IRCTC Scam: Delhi court grants interim bail to RJD Chief Lalu Prasad","author":"Legal India Admin","date":"December 20, 2018","format":false,"excerpt":"NEW DELHI: Former Bihar chief minister and RJD Chief Lalu Prasad Yadav gets interim bail till January 19 by Delhi\u2019s Patiala court\u00a0in two Indian Railway Catering and Tourism Corporation (IRCTC) scam cases filed by the CBI and the ED.\u00a0 The court directed both the Central Bureau of Investigation (CBI) and\u2026","rel":"","context":"In &quot;Top Law News&quot;","block_context":{"text":"Top Law News","link":"https:\/\/www.legalindia.com\/news\/category\/top-law-news"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/12\/Lalu-1-770x433.jpg?fit=770%2C433&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/12\/Lalu-1-770x433.jpg?fit=770%2C433&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/12\/Lalu-1-770x433.jpg?fit=770%2C433&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.legalindia.com\/news\/wp-content\/uploads\/sites\/2\/2018\/12\/Lalu-1-770x433.jpg?fit=770%2C433&ssl=1&resize=700%2C400 2x"},"classes":[]}],"jetpack_shortlink":"https:\/\/wp.me\/p6H5Bf-1fa","jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/4784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/comments?post=4784"}],"version-history":[{"count":0,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/posts\/4784\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/media?parent=4784"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/categories?post=4784"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.legalindia.com\/news\/wp-json\/wp\/v2\/tags?post=4784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}