German airline Lufthansa has been directed by a consumer forum here to pay Rs.4.5 lakh to a flyer for causing harassment and mental agony after his baggage went missing while flying from Frankfurt to London in 2007.
The New Delhi Consumer Disputes Redressal Forum directed the airline, whose office is located here, to pay Rs.3 lakh as compensation to West Delhi resident Rajeev Vaderah for loss of his valuables, and Rs.1.5 lakh as harassment and litigation expenses.
“In our considered view, complainant [Mr. Vaderah] is liable to be compensated for loss of goods ransacked as well as for harassment, litigation expenses and mental and physical loss suffered,” the forum, presided by C.K. Chaturvedi, said.
In his complaint, Mr. Vaderah told the forum that he was flying from Frankfurt to London on July 11, 2007, when seven of his bags went missing. He said after repeatedly approaching the airlines office through phone calls and emails, he received five of his bags over a period of one week. However, the bags were ransacked and all the valuables stolen. He returned to Delhi from London on July 20, 2007, after which he received the remaining bags. He further said that he suffered “anxiety, harassment and mental agony” and had to spend Rs.3 lakh to purchase essentials in London.
When he informed the airline’s office here, it sent two cheques of Rs.61,875 each as compensation towards full and final settlement.
Mr. Vaderah alleged that the compensation was inadequate as the cost of the valuables lost on the flight was over Rs.6 lakh. The airline, in its response, admitted the facts and said it has already given compensation to the man for his loss through cheques which he had already encashed.