Mr.Harshad Talera vs Insurance Division on 23 May, 2011

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              Central Information Commission
Room No.307, II Floor, B Wing, August Kranti Bhawan, Bhikaji Cama 
                     Place, New Delhi­110066
     Telefax:011­26180532 & 011­26107254 website­cic.gov.in

             Appeal : No. CIC/DS/A/2010/001879 

 Appellant /Complainant        :       Sh. Harshad Talera,Pune 
Public Authority               :       United India Insurance 
Co. Ltd., Pune/
                               Chennai ( Ms.Merlyn 
                               Shetty,AGM, Sh.Bharambe m 
                               Sh.Narsimha Rao,AA & 
                               Sh.Vaman Rao­ through video
                               Conferencing)

Date of Hearing                :       23 May 2011  
Date of Decision               :       23 May 2011

Facts

:­ 

1. The   applicant   filed   RTI   application   dated   30 
March   2010   before   the   CPIO,   The   United   India 
Insurance   Company   Limited,   Pune   seeking   information 
regarding cancellation of his policy, and awarding of 
risk   code   in   respect   of   his   property   –  enclosed 
herewith as Annexure A.

2. Vide   order   dated   3   May   2010   CPIO   provided 
information   which   did   not   satisfy   the   appellant   who 
preferred   appeal   dated   10   May   2010   before   the   first 
appellate  authority.   The matter  was  adjudicated  upon 
vide FAA order dated 9 July 2010.

3. Being   aggrieved   and   not   being   satisfied   by   the 
above   orders   the   appellant   moved   the   Commission   in 
second   appeal.   Matter   was   heard   today   through 
videoconferencing. Respondent was present at Pune and 
Chennai.   Appellant   was   heard   from   Pune.   Appellant 
stated   that   he   had   written   several   letters   to   the 
grievance   officer   of   the   public   authority   but   had 
never   received   any   response.   Therefore   he   had   no 
choice   but   to   put   in   an   RTI   application   on   the 
subject   as   under   the   RTI   Act   he   was   assured   of   a 
hearing.

Decision notice
Appeal : No. CIC/DS/A/2010/0018979  
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4. After   hearing   both   parties   and   on   perusing   the 
facts on record the Commission is satisfied that full 
and   complete   information   has   been   furnished   to   the 
appellant.   However   the   appellant   is   not   satisfied 
with   the   allocation   of   higher   risk   code   to   his 
property   for   one   year   which   was   later   reduced   to   a 
lower   risk   code   thereby   causing   him   financial 
detriment.   Commission   is   satisfied   that   this   matter 
falls   under   ‘grievance   redressal’.   Respondent   has 
agreed   to   take   the   details   from   the   appellant   and 
have   the   issue   looked   into.   The   Commission   is 
constrained   to   observed   that   on   account   of   the   weak 
grievance   redressal   mechanism   of   the   public 
authority,   the   RTI   infrastructure   is   being 
overburdened.   Respondent   is   directed   to   strengthen 
their   existing   grievance   redressal   system   so   as   to 
make it more responsive. 

(Smt. Deepak Sandhu)
Information Commissioner (DS)
Authenticated true copy:

(T. K. Mohapatra)
Under Secretary & Dy. Registrar
 

Copy to:­

1. Sh.HarshadTalera
5 BJ Road, Sadhu Vasswani Circle 
Pune­411001.

2. The CPIO
United India Insurance Co. Ltd.,
Pune Regional Office, Bharati Vidyapeeth
Bhawan, 5th Floor, LBS Road
Pune­30

3. The Appellate Authority
United India Insurance Co. Ltd.,
Regd.& Head Office, 
24, Whites Road, Chennai­14.

Appeal : No. CIC/DS/A/2010/0018979