Central Information Commission
Room No.296, II Floor, B Wing, August Kranti Bhawan, Bhikaji Cama
Place, New Delhi110066
Telefax:01126180532 & 01126107254 websitecic.gov.in
Appeal : No. CIC/DS/A/2010/001284
Appellant /Complainant : Sh. Harihar Sharma,
Agra
Public Authority : National Insurance
Corpn. Ltd.,Kolkata,
(Sh.Bhattachrjee, CPIO and
Sh. Amitabh Das, AA - through
videoconferencing)
Date of Hearing : 10/01/2011
Date of Decision : 10/01/2011
Facts
:
1. RTI request dated 3 December 2009 was preferred
by the applicant before the CPIO, National Insurance
Company Limited, Kolkata seeking information
pertaining to the claims to repudiation ratio of the
company from 1 April 2004 to 31 March 2009 and
related fats. He also south to have information
regarding whether information available in the
Agent’s Handbook is the same as or at variance with
the information available kin the policy bond as well
as the meaning of the terminology “computer” and
nature of relationship that is entered into between
the company and the beneficiary of a cover note –
enclosed herewith as AnnexureA.
2. The CPIO vide his order dated 13 January 2010
provided information as sought under points 4 to 8
and promised to provide information under points 1
to 3 on receipt of the same from the holder of
information.
3. Not being satisfied with the order of the CPIO
the applicant preferred appeal dated 3 March 2010
before the First Appellate Authority which was
disposed of vide FAA order dated 31 March 2010 vide
which CPIO was directed to provide information
requested for by the appellant through points 1,2 and
3 within two weeks.
4. Being aggrieved and not being satisfied by the
above orders the applicant preferred second appeal
before the Commission. The matter was heard today
through videoconferencing. Both parties were present
as above and presented arguments. Respondent stated
that they had complied data as sought by the
appellant through points 1 – 3 for the first time on
the request of the IRDA for the year 200809 which
they would provide to the respondent. Information
for previous years was not available with them.
Decision
5. After hearing both sides the Commission directs
as follows :
Point 1 : the respondent to provide the number of
claims received and number of repudiations
for the period 200809.
Point 3 : respondent to provide information as sought
by the appellant.
6. During the discussion it was amply clear that
the word ‘computer Insurance’ has not been amplified
to clarify that it does not cover laptops which are
mobile thereby misleading proposers to believe that
they could make a claim in case of loss / repair for
laptops. In accordance with the powers given to the
Commission u/s 19(8)(a)(iii) the public authority,
through its CMD is directed to ensure that this
clarification is provided on the website, policy bond
and cover note so as to ensure transparency to the
proposer regarding the scope and degree of insurance
coverage provided.
7. Information as above to be provided within two
weeks of receipt of the order.
(Smt. Deepak Sandhu)
Information Commissioner (DS)
Authenticated true copy:
(T. K. Mohapatra)
Under Secretary & Dy. Registrar
Tel No. 01126105027
Copy to:
1. Shri Harihar Sharma
33, Bhaghya Nagar
Sikandra Road, Agra282005
2. The Central Public Information Officer
National Insurance Corpn. Ltd.
3, Middleton Street,
Kolkata71
3. The Appellate Authority
National Insurance Corpn. Ltd.
3, Middleton Street,
Kolkata71
4. The Chairmancum Managing Director
National Insurance Corpn. Ltd.,
3, Middleton Street,
Kolkata71