The helpline number 12789 will be functional between 7 a.m. to 8 p.m., added the official.
“It is being commissioned with an aim to provide a sense of confidence and assurance to workers and make it an effective tool for approaching the authorities in case of denial of the minimum wages by the employers and for enforcement of all labour Laws,” said the official.
It will also function as an instrument to eliminate child labour as the affected children could call on this helpline or someone else may call on their behalf helping the labour department to rescue them, added the official.
According to the official, a senior officer will be deployed at the helpline and reports would be sent to the labour secretary every six hours. A review meeting would be chaired by Labour Minister Ramakant Goswami every fortnight.
“The callers will be intimated about the action taken in a shortest possible time that may not extend beyond four days,” added the official.
Goswami said that wider consultation and preparations have been made before commissioning of the helpline which is going to be the first in the country.
“We have chalked out a comprehensive plan to provide help and required consultation to the labourers in hardship. The department is all set to adopt more humanistic approach and has also decided to closely monitor the enforcement of various labour laws,” said Goswami.