A woman was awarded Rs 10,000 as compensation for disappointment and inconvenience suffered by her and her son due to last-minute replacement of the movie they had booked tickets for in a PVR.
The East District Consumer Disputes Redressal Forum said “It is clear from their (PVR) own averment that the picture ‘Bas Ek Pal’ was not screened at the scheduled time and another picture was playing when the complainant (Mittal) along with her son reached the PVR at Noida from Sunder Nagar, Delhi”.
“This came as a great disappointment and inconvenience to the complainant who had acted in good faith upon the representation made by respondent (PVR) through newspaper. She incurred expenses on transport apart from valuable time of the two persons… Taking all the facts and circumstances into consideration, we award a sum of Rs 10,000 as compensation to her,” the bench presided by N A Zaidi said.
Mittal in her complaint had stated that she and her son had gone to watch the movie in PVR Spice cinema at Noida from Delhi on September 17, 2006 evening on the basis of show timings in newspapers, as her son was leaving for the UK the next day, but when they reached there they found that another movie was playing.
While PVR in response to her complain contended that she was not a consumer as per the Consumer Protection Act.
The forum, however, rejected PVR’s contention saying she had set out to watch the movie “after making payment at the respondent’s office… and on the representation made by the respondent that at 6.00 pm movie ‘Bas Ek Pal’ shall be screened… In such circumstances, she shall be deemed to be a consumer as defined under the consumer protection act.”
A consumer forum here has imposed a penalty of Rs 5,000 on Delhi Jal Board (DJB) for “negligence” of its officials, who had sent her cheque for water bill to a wrong bank.
The woman had issued a cheque drawn on the State Bank of India, but the DJB sent it to the Punjab National Bank, which returned it with the reason that it was ‘wrongly delivered / not drawn on us’. The civic body, subsequently, imposed a fine of Rs 400 on the consumer for not paying the water bill.
The East District Consumer Disputes Redressal Forum held the DJB guilty of deficiency in service and observed that the concerned official(s) of the civic body were “negligent and caused harassment to the complainant”.
“It amounts to mental agony and tension to a consumer who had already discharge his liability by paying the bill through cheque. The staff of the opposite party (DJB) have been negligent and have caused harassment to the complainant.”
“It is expected from the general manager of the DJB to initiate disciplinary action (on the concerned official),” the bench presided by N A Zaidi said.
The order of the forum came on a plea by East Delhi resident Geeta Gupta, who had alleged that despite issuing a cheque for payment of her dues, the DJB imposed a penalty on her next bill and refused to correct it even after she brought to their notice the error made by them.
The DJB professed before the forum that it had imposed a penalty on Gupta, but added that it had waived off the same.
The bench, however, imposed a penalty of Rs 5,000 on DJB “for causing harassment to the consumer” and directed it to recover the same “from the salary of the official of the DJB who has been responsible for this act”.