Airtel to pay Rs. 6,000 for not activating SIM after taking money

Telecom major Airtel has been directed by a consumer forum here to pay Rs 6,000 to one of its subscribers for not activating her mobile connection after charging her for it.

The East District Consumer Disputes Redressal Forum gave its order, relying on complainant Asha Sharma’s affidavit which said she had paid Rs 1,000 to Airtel for its mobile telephone services but the firm never activated the SIM card issued to her despite repeated requests.

“Complainant (Sharma) claims cheque (of Rs 1,000) was realised but opposite party (Airtel) failed to activate the connection in spite of promises. She has not produced any evidence to confirm that cheque was encashed.However, she has affirmed on affidavit that cheque has been encashed by opposite party and they did not activate the connection.

“This affidavit is uncontroverted (un-challenged). Therefore, there is no reason to disbelieve it. We direct opposite party to refund Rs 1,000 to the complainant towards the cost of the SIM along with a compensation of Rs 5,000 for harassment and as litigation charges,” forum President N A Zaidi said.

Sharma had submitted in her complaint that she had opted for a new scheme/product launched by the telecom firm called ‘Airtel Money’ and had paid Rs 1,000 by cheque for it. She had been issued a SIM card with the assurance that as soon as the cheque is encashed, the connection would be activated, she had said.

The telecom firm, however, encashed her cheque but but did not activate the connection on one or the other pretext, she had alleged.

The forum decided to proceed ex-parte against the telecom major as “in spite of notice sent by registered post, opposite party did not contest the case”. The bench also directed Sharma to return the SIM card to Airtel.

(Source : PTI)

Airtel to pay for harassing old subscriber

The New Delhi District Consumer Disputes Redressal Forum imposed a fine of  Rs 25,000 on Bharti Airtel for harassing a post-paid subscriber.

Bharti Airtel has demanded fresh documents to verify his six-year-old connection and then stopping outgoing calls on his number.

The telecom major has been held guilty of rendering deficient service and causing harassment to complainant Manoj Kumar Sharma, a school teacher.

 Consumer court said “A post-paid connection is issued to subscribers only after the residential proof like passport, driving license, ration card and voter ID card are provided to the opposite party (Airtel), otherwise it could have never issued a post-paid connection to any subscriber”.

“It is a clear case of deficiency on the part of opposite party to harass the subscriber (Sharma) without any rhyme and reason. Opposite party is directed to pay (Sharma) Rs 25,000 as harassment, mental agony and litigation charges as the consumer (Sharma) has been suffering without any valid reasons since 2009,” the bench presided by C K Chaturvedi said.

 Manoj Kumar Sharma, a resident of Lodhi Road Complex here, in his complaint filed in October 2009 had said he had been using an Airtel post-paid connection for over six years when the firm’s service centre called him up and asked him to provide fresh set of documents for verifying his number.

 He had agreed and had asked them to send someone to collect the documents from his home but no one came, he had said in his complaint and added that Airtel then blocked all outgoing calls from his number without informing him.

 While in its written statement, Airtel replied it was acting as per the provisions of the Indian Telegraph Act and the TRAI guidelines.

 But the forum rejected the contention of Airtel by saying that its act was totally arbitrary.