Legal Articles TQM in the Law Firm: What is Total Quality Management? July 17, 2012 / July 18, 2012 by Prerna Chopra | Leave a Comment Total quality management (“TQM”) is a program of continuous improvement of service quality. It is not a static goal to be achieved. Rather, it is an ongoing process of evolution and affirmative change to meet variable market and client expectations. Over the past few years TQM has ceased to be simply the latest “buzzword” in […] Read more ยป basic concepts of TOTAL QUALITY MANAGEMENT basic concepts of TQM benefits of TOTAL QUALITY MANAGEMENT benefits of TQM FIRM MANAGEMENT first step to TQM first step toTOTAL QUALITY MANAGEMENT necessity of TOTAL QUALITY MANAGEMENT PRACTICE MANAGEMENT AND SERVICE DELIVERY TOTAL QUALITY MANAGEMENT TOTAL QUALITY MANAGEMENT in the legal environment total quality service TQM TQM in legal environment what should be the first step of TOTAL QUALITY MANAGEMENT what should be the first step of TQM