The New Delhi District Consumer Disputes Redressal Forum imposed a fine of Rs 25,000 on Bharti Airtel for harassing a post-paid subscriber.
Bharti Airtel has demanded fresh documents to verify his six-year-old connection and then stopping outgoing calls on his number.
The telecom major has been held guilty of rendering deficient service and causing harassment to complainant Manoj Kumar Sharma, a school teacher.
Consumer court said “A post-paid connection is issued to subscribers only after the residential proof like passport, driving license, ration card and voter ID card are provided to the opposite party (Airtel), otherwise it could have never issued a post-paid connection to any subscriber”.
“It is a clear case of deficiency on the part of opposite party to harass the subscriber (Sharma) without any rhyme and reason. Opposite party is directed to pay (Sharma) Rs 25,000 as harassment, mental agony and litigation charges as the consumer (Sharma) has been suffering without any valid reasons since 2009,” the bench presided by C K Chaturvedi said.
Manoj Kumar Sharma, a resident of Lodhi Road Complex here, in his complaint filed in October 2009 had said he had been using an Airtel post-paid connection for over six years when the firm’s service centre called him up and asked him to provide fresh set of documents for verifying his number.
He had agreed and had asked them to send someone to collect the documents from his home but no one came, he had said in his complaint and added that Airtel then blocked all outgoing calls from his number without informing him.
While in its written statement, Airtel replied it was acting as per the provisions of the Indian Telegraph Act and the TRAI guidelines.
But the forum rejected the contention of Airtel by saying that its act was totally arbitrary.