Central Information Commission
                             File No.CIC/SM/A/2009/000708 
                  Right to Information Act2005Under Section  (19)
                                                                    Dated: 16 August 2010
Name of the Appellant                   :   Shri P M Abdul Jabbar
                                            S/o. Shri Mohammed Yusuf,
                                            1/H2, Nehruji Road, Melapalayam,
                                            Tirunelveli - 627 005.
Name of the Public Authority            :   CPIO, Canara Bank,
                                            Regional Office, 10B/1,
                                            Opp. to TVS,
                                            Tirunelveli - 627 002.
        The Appellant was present in person.
        On behalf of the Respondent, Shri Chillappa was present.
2. We heard this case through video conferencing. Both the parties were
present in the Thirunelveli studio of the NIC. We heard their submissions. It was
noted that the CPIO had already provided some of the information to the
Appellant. Out of the remaining information, we direct the CPIO to provide to
him the following within 10 working days from the receipt of this order:
i) photocopy of the guideline/circular of the bank laying down the staffing norms
for branches including a branch such as Melapalayam;
ii) photocopy of the guideline/circular of the bank laying down norms for
opening/running of a new branch;
CIC/SM/A/2009/000708
iii) photocopy of the Citizen’s Charter laying down the norms/time limits for
various transactions or services in the bank dealing with customers;
iv) photocopy of the relevant pages from the file in which the decision was
taken to shift this branch from its previous building to the present one; and
v) photocopy of the annual report of the Branch for the year ending 31 March
2010 showing the annual turnover.
3. With the above directions, the appeal is disposed off.
4. Copies of this order be given free of cost to the parties.
 (Satyananda Mishra)
Information Commissioner
 Authenticated true copy.  Additional copies of orders shall be supplied against 
application and payment of the charges prescribed under the Act to the CPIO of this 
Commission.
 (Vijay Bhalla)
Assistant Registrar
CIC/SM/A/2009/000708